Clinical Business Operations Representative 3

Job Description

About Company:

UHealth-University of Miami Health System is South Florida’s only university-based health system, providing leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, they serve South Florida, Latin America, and the Caribbean. Their physicians represent more than 100 specialties and sub-specialties, with over one million patient encounters each year. The health system has earned worldwide recognition for outstanding teaching, research, and patient care.

Job Description:

The University of Miami/UHealth department of Neurology is seeking a Full Time Clinical Business Operations Representative 3 to work Hybrid at the UHealth Medical Campus.

Responsibilities:

• Assists the department in managing expectations surrounding pre and post patient care.
• Obtains or reviews all patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Answer phones, triage, and follow through on messages and information requests from Neuromuscular patients using UChart and internal and external customers.
• Obtain pre-authorization for neuromuscular medications and patient procedures and coordinate medical necessity letters and other documents for the patient assistance program under nurse and/or physician supervision.
• Coordinate patients’ admissions to both UMH and JMH.
• Coordinate physician on-call schedule and outpatient clinic.
• Responsible for scheduling and coordinating the physicians’ clinical schedules, including UMH, PAC, and satellite clinics.
• Work closely with the Department’s clinical operations staff to ensure seamless coordination between the faculty members’ clinical activities and their academic/administrative work.
• Coordinate and supervise appointments for VIP and international patients.
• Coordinate general and professional correspondence associated with the faculty members’ academic, research, and clinical work.
• Copy, fax, and scan documents for distribution, filing, meetings, etc.
• Responsible for scheduling and coordinating the physicians’ academic calendar, including interviews, on- and off-campus meetings, lectures, conferences and departmental meetings, and special programs for patients and faculty.
• Greet faculty guests and visitors and arrange meeting rooms, etc. Arrange catering for meetings as needed.
• Coordinate activities with the receptionist to ensure appropriate set-up and clean-up of events arranged by the Division.
• Prepare and submit leave requests and vacation/leave tracking forms as Department and University policy outlines.
• Responsible for the scheduling and coordination of the physicians’ clinical schedule, including UMH/MWC and PAC clinic time.
• Coordinate scheduling and travel for faculty CME presentations/speaking engagements.

Qualifications:

• High school diploma or equivalent
• Minimum 2 years of relevant experience

Knowledge, Skills, and Attitudes:

• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Ability to work evenings, nights, and weekends as necessary.
• Skill in collecting, organizing, and analyzing data.
• Ability to work independently and/or in a collaborative environment.
• Commitment to the University’s core values.