Client Services Intern

Job Description

Client Services Intern at Foundant, SmartSimple & GivingData

About Foundant, SmartSimple & GivingData: Empowering Mission-Driven Organizations

At Foundant, SmartSimple and GivingData, we empower mission-driven organizations to manage their data, workflows, and impact with our comprehensive software solutions. From grant management and community foundations to process automation and data collaboration, our combined expertise supports a diverse range of organizations – from nonprofits and charitable entities to corporations and governments.

With the recent merger of the three organizations, we’ve created a powerhouse of solutions designed to meet unique needs. Together, we’re setting new standards in innovation, flexibility, and impact management, helping organizations achieve their missions more efficiently and effectively.

About the Role: Client Services Intern

As a Client Services Intern, you will play a crucial role in ensuring our clients leverage our software to its fullest potential, maximizing their impact. This position offers a unique opportunity to grow as a technical problem solver, a critical thinker, and a thoughtful communicator. You’ll be supported to learn and contribute, with encouragement to take on larger projects and become a leader within the team. The minimum duration for this enriching internship is 9 months.

Where You’ll Work: A Global & Collaborative Environment

Join a globally connected team with headquarters in Bozeman, Montana (Foundant), Toronto, Canada (SmartSimple), and an EMEA office in Dublin, Ireland. Whether working remotely or from one of our office locations, you’ll contribute to a vibrant, collaborative culture focused on driving meaningful impact worldwide.

What You’ll Do: Key Responsibilities & Learning Outcomes

• Build confidence in communication: Clearly and professionally engage with clients, teammates, and stakeholders.
• Support day-to-day client needs: Answer questions, troubleshoot issues, escalate software bugs, and contribute to positive client experiences.
• Apply your technical curiosity and problem-solving skills to find thoughtful, effective solutions using Foundant’s software tools.
• Master client engagement channels: Professionally interact through phone calls, chats, and emails.
• Expand sector understanding: Grow your knowledge of the philanthropic sector and technology’s key role in driving meaningful impact.
• Collaborate effectively: Work with a supportive, fun team of fellow students and early-career professionals in a team-first environment.
• Gain hands-on software experience: Work with Foundant’s full suite of software products while developing versatile skills that will give you a strong edge in your next opportunity.

What You’ll Need: Qualifications & Attributes

• Currently enrolled in an accredited academic program (college, university, or equivalent).
• Open to students from all areas of study; diverse perspectives and backgrounds are valued and welcomed.
• Ability to commit to 20+ hours per week, Monday through Friday, with a flexible schedule coordinated around team and organizational needs.
• Willingness to engage in a 9-month or longer service term, with potential to extend for the right candidate.
• Strong written and verbal communication skills, and a desire to gain real-world experience supporting clients and working with software tools.
• A collaborative mindset, eagerness to learn, and motivation to grow in a fast-paced, team-oriented environment.
• Considered an Asset: Coursework or interest in fields such as Accounting, Computer Science, or Communications.

Why You’ll Love Working at Foundant, SmartSimple & GivingData:

• Meaningful Impact: Contribute to projects that empower not-for-profits, community foundations, and corporations, driving real-world change.
• Competitive Compensation & Benefits: We offer a competitive salary and benefits package, including tuition, lifestyle reimbursements, and bespoke mindfulness and fitness initiatives.
• Professional & Personal Development: Our merger provides opportunities to collaborate across teams, giving you exposure to diverse ideas, expertise, and projects spanning multiple industries.
• Career Growth & Internal Mobility: As part of a larger organization, you’ll have even more opportunities to grow your career, exploring new roles, leadership opportunities, or shifting departments.
• Autonomy & Responsibility: You’ll enjoy autonomy and responsibility, empowering you to approach your work creatively and independently, fostering innovation and independent thought.
• Employee Recognition: Employee recognition is a core part of our culture. When you do a great job, we make sure everyone knows about it!

Diversity, Equity & Inclusion:

Foundant, SmartSimple and GivingData are equal opportunity employers, committed to building a diverse workforce that represents the communities we serve. We welcome and encourage applications from all qualified candidates, and will consider all applicants without regard to race, color, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, Indigenous status, age, disability, or individuals who may require accommodation.

In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act (AODA), and other applicable legislation, SmartSimple and Foundant are also committed to providing accommodations throughout the interview and employment process. Accommodations are available upon request for candidates participating in all aspects of the selection process. If you have accessibility requirements during the recruitment process and require accommodation, please contact hr@smartsimple.com.