Client Services Intern

Job Description

About company

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions. They offer the most complete platform for the modern workforce, aiming to help businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. The company is recognized as one of the fastest-growing HCM software providers worldwide.

Beyond traditional HR and payroll automation, Paylocity develops advanced tools that empower HR and businesses to compete for talent and meet the expectations of today’s workforce. Paylocity is also acclaimed as one of Glassdoor’s Best Places to Work.

As an equal-opportunity employer, Paylocity is committed to the full inclusion of all individuals, recruiting, training, compensating, and promoting without regard to race, religion, color, national origin, sex, disability, age, veteran status, and other protected statuses. They believe diversity makes them better, actively cultivating differences in age, culture, ethnicity, family/marital status, gender identity/expression, language, national origin, physical/mental ability, political affiliation, race, religion/spiritual belief, sexual orientation, socio-economic status, veteran status, and other unique characteristics through employee resource groups (ERGs). Paylocity complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

Job description, detailed

This is an Internship position within Paylocity’s Client Services department.

The Client Services team is responsible for providing diverse support to clients from post-implementation throughout their entire relationship with Paylocity. Their goal is to foster positive client relationships to enhance loyalty and retention, ensuring clients receive timely and accurate answers to questions, problem resolution, and needs fulfillment through a team of dedicated and knowledgeable Account Managers. The department aims to deliver a unique client experience.

This role is 100% in-office and based at Paylocity’s Schaumburg, IL location; remote or hybrid work options are not available. Candidates must commit to working on-site five days per week during designated work hours.

The internship is a structured 12-week program designed to launch early careers. Interns will benefit from award-winning training and one-on-one coaching.

Responsibilities:
• Participate in a structured 12-week program that includes onboarding, mentorship, professional development, and cross-functional exposure.
• Gain hands-on experience by shadowing and reverse shadowing Account Managers and Team Leads, and assisting with real client interactions.
• Develop business acumen and service knowledge through weekly assignments, journals, and engagement with leadership.
• Design and execute a short-term project aligned with Client Services goals, culminating in a presentation of findings and recommendations to managers and executives.
• Build professional skills through workshops, peer networking, and attendance at the Intern Summit hosted at Paylocity’s headquarters.
• Deliver mid-point and final presentations to highlight key learnings, project results, and recommendations.

Requirements:
• Must be currently enrolled in a college degree program (Bachelor’s or Master’s degree).
• Anticipated graduation between December 2026 and Spring 2027.
• Majors preferred include Business, Marketing, Communications, International Business, Organizational Leadership, Finance, and Accounting.
• A minimum GPA requirement of 3.0 or higher.
• Strong experience with MS Office and MS Excel.
• Prior experience in account management or customer service is required.

Soft Skills:
• Strong time management skills with exceptional attention to detail and the ability to prioritize effectively in a fast-paced environment.
• Ability to recognize and maintain confidentiality of information.
• Strong written communication skills for business correspondence.
• Strong analytical and problem-solving skills.
• Possess a data-driven mindset.
• A self-starter with the ability to handle multiple projects simultaneously.
• Demonstrates a team player attitude and willingness to assist wherever necessary.
• Strong interpersonal communication, writing, and organizational skills.