Claims Call Center Specialist

Job Description

Claims Call Center Specialist | First Chicago Insurance Company (FCIC)

The Tone:
This is a full-time role at First Chicago Insurance Company (FCIC), located in Chicago, IL. FCIC operates within the insurance industry, providing essential services to its customers. This position is vital as you will serve as the initial point of contact for individuals reporting new losses and seeking guidance on their insurance claims. You will play a crucial role in providing clarity and support to customers, while also directly assisting adjusters by addressing claim-related inquiries and ensuring smooth initial processing. Your work helps manage customer expectations and contributes to efficient claims resolution.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Chicago, IL
• Pay: $15–$16 hourly
• Team: Works within a claims call center unit, assisting adjusters.
• Mission: Serve as the primary contact for customers reporting losses, initiating claims, and providing initial process guidance.

What You’ll Actually Do
• Claims Intake and Documentation: Accurately record all relevant accident facts as reported by insureds and claimants, ensuring comprehensive documentation of new loss reports.
• Coverage Verification and Referral: Verify policy coverage for reported losses, identify and address potential coverage issues, and skillfully refer insureds or claimants for estimates, routing calls to the most appropriate claims units.
• Customer Guidance and Adjuster Support: Direct customers clearly through the initial claims process, providing essential information and answering a range of claims-related questions to directly support the work of adjusters.
• Policy Inquiry Resolution: Develop and apply a foundational understanding of insurance policies to effectively answer policy inquiries as they directly pertain to customer losses.
• Unit Operational Contribution: Actively contribute to meeting call volume objectives and assist with diverse ongoing responsibilities, which may include managing unmatched mail, processing tow bills, ordering police reports, mailing claim checks, and undertaking special projects as assigned.

The Must-Haves
• Background: No specific educational degree explicitly required; a High School Diploma or Equivalent is preferred.
• Experience: None explicitly required; prior customer service experience is a plus.
• Skills: Excellent phone communication skills, solid organizational and interpersonal skills, good typing/data entry skills (minimum 30 wpm), and good PC skills.
• Bonus: Prior insurance experience is a valuable asset.