Child Support Caseworker (Compliance Agent I)

Job Description

Child Support Caseworker | State of Utah

The Tone:
This is a full-time role at the State of Utah, located in Provo, UT, with hybrid options available after a one-year probationary period. The State of Utah’s Office of Recovery Services (ORS) is a key organization within the Department of Health and Human Services, dedicated to promoting responsibility and supporting the well-being of children. This role contributes directly to communities by ensuring parents are financially responsible for their children, thereby strengthening families and utilizing public funds appropriately. Experience a positive work-life balance and excellent benefits while making a meaningful impact.

The TL;DR
• Role: Early Career
• Type: Full Time
• Location: In-person, Provo, UT
• Pay: $20.31–$22.05 hourly
• Team: Utah Office of Recovery Services (ORS) team
• Mission: Provide child support services and support for children in care to help ensure parents are financially responsible for their children.

What You’ll Actually Do
• Caseload Management: Receive extensive training to learn the legal process of establishing paternity and child support orders, and/or enforcing existing orders.
• Financial Enforcement: Verify and correct balances owed, determining appropriate legal action including garnishment or liens.
• Legal Preparation: Prepare accurate documentation in support of cases presented in court hearings.
• Investigative Research: Conduct thorough research to gather evidence, analyze facts, and apply knowledge of the Office of Recovery Services’ rules, regulations, and policies.
• Payment Negotiation: Effectively contact individuals or organizations to secure delinquent payments and arrange payment plans for money owed.

The Must-Haves
• Background: Individuals seeking an early career opportunity in public service with an interest in legal processes related to child support.
• Experience: Proficiency in a technology-driven environment with intermediate to advanced computer skills.
• Skills: Exceptional ability to multi-task and quickly make decisions; strong customer service and communication skills to assist people with sensitivity, tact, and professionalism; and the ability to effectively interpret, clarify, explain, and apply agency policy, procedures, and relevant laws.