Center Manager – Sales and Service

Job Description

Center Manager IV | Citizens Business Bank

The Tone:
This is a full-time role at Citizens Business Bank, located in one of its branch centers. Citizens Business Bank is a financial institution focused on serving its communities through banking services. This role is critical for leading a center’s sales and service operations, ensuring customer satisfaction, financial performance, and adherence to bank policies. The Center Manager IV is responsible for driving growth and maintaining operational excellence within their assigned center.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Location variable
• Pay: $154579–$228004 yearly
• Team: Manages all associates in the Center including 1 – 3 subordinate supervisors in the Center’s operations.
• Mission: Manage the Center’s sales and service efforts to retain existing relationships, grow new relationships, and achieve financial and operational goals.

What You’ll Actually Do
• Sales & Service Management: Manage the Center’s sales and service efforts to ensure retention of existing relationships and growth of new relationships, while delivering value-added customer service.
• Financial Management: Oversee the Center budget to ensure deposit, loan, and net income goals are met.
• Policy & Compliance Enforcement: Ensure that all Bank personnel, operating, lending, and audit policies and procedures, along with federal and state laws, are properly implemented and followed.
• Personnel Management: Direct, coordinate, and evaluate all Center associates, including 1-3 subordinate supervisors, through interviewing, hiring, training, performance appraisals, and problem resolution.
• CRA Adherence: Ensure the Bank’s Community Reinvestment Act (CRA) policies and objectives are adhered to within the Center and its assigned service area.

The Must-Haves
• Background: A fifth-year college or university program certificate, or an equivalent combination of education and two to four years of related experience and/or training.
• Experience: Two to four years of experience and/or training related to center management, including supervisory responsibilities for a team and subordinate supervisors.
• Skills: Ability to read and interpret complex documents, write routine reports and correspondence, speak effectively before groups, and apply mathematical concepts including basic algebra and geometry.
• Reasoning Ability: Capacity to apply common sense understanding to instructions and resolve problems involving several concrete variables in standardized situations.