Business Solutions Manager – CPG & Deduction Management

Job Description

Global Relationship Manager | Genpact

The Tone:
This is a full-time role at Genpact, for a global position. Genpact is an agentic and advanced technology solutions company that uses process intelligence and artificial intelligence to deliver measurable outcomes, transforming how businesses run. With its industry-first AI Gigafactory, a strong partner ecosystem, and decades of client trust, Genpact provides advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. This role is crucial for developing strong client relationships, designing profitable commercial models, and implementing data strategies to drive business growth and ensure client satisfaction within this rapidly changing environment.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person India (Telangana)

• Mission: This role is responsible for developing and strengthening relationships with CPG sales organizations to drive business growth and ensure client satisfaction through advanced solutions and operational excellence.

What You’ll Actually Do
• Client Relationship & Go-to-Market: Develop and strengthen relationships with CPG sales organizations, creating effective go-to-market strategies for business growth.
• Commercial Model Innovation: Design creative and profitable commercial models that enhance Genpact’s value proposition and drive revenue growth.
• Strategic Growth & Market Identification: Develop a growth strategy focused on both financial success and client satisfaction, and conduct research to identify new markets and customer needs within the Deduction Management space.
• Operational Excellence & Issue Resolution: Ensure operational excellence through governance, project prioritization, and effective resource optimization, while managing the resolution of cross-functional client issues efficiently.
• Digital Transformation Advocacy: Cultivate a transformation mindset by identifying process improvement opportunities and translating strategic vision into actionable plans that enhance service delivery through automation and optimized workflows.

The Must-Haves
• Background: Bachelor’s Degree in Commerce, Economics, or Finance, or a Master’s Degree in Business Administration or Business Analytics.
• Experience: Experience in developing and strengthening client relationships with CPG sales organizations, designing commercial models, and driving revenue growth. This includes building and implementing data strategies for promotional planning and collaborating with senior leadership on deal conversion.
• Skills: Client relationship management, commercial model development, data strategy implementation for promotional planning, operational governance, and market research within the Deduction Management space.
• Bonus: ITIL Foundation Certificate in IT Service Management – Axelos.