Business Operations & Process Improvement Intern
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Job Description
About Leslie’s:
Leslie’s is the industry leader in pool and spa care, founded in 1963. They are a growing public company that prides itself on a community of passionate professionals dedicated to helping customers create their dream backyards. They emphasize excellence, innovation, and collaboration, empowering changemakers, innovators, and go-getters.
Job Description: Business Operations & Process Improvement Intern
This is a 10-week internship (Monday-Thursday) based at Leslie’s corporate office in Phoenix, AZ. It offers a hybrid work schedule. The role focuses on supporting key initiatives within the Business Operations & Process Improvement department, providing hands-on experience in project management, process optimization, and customer journey mapping.
Responsibilities include:
• Customer Journey Mapping: Analyzing customer interactions to identify areas for improvement in the customer experience and process efficiency.
• Process Development & Enhancements: Contributing to the creation and refinement of processes to boost operational efficiency and effectiveness.
• Pillar Support: Assisting in initiatives across LFC (likely Leslie’s Franchise Company), @ Home (likely their direct-to-consumer channel), and Grow Pro (likely their professional line) ensuring alignment with overall business objectives.
• LFC Pilot Optimization: Collaborating with teams to evaluate and improve the LFC Pilot program for better performance and scalability.
• Workflow Documentation & Improvement: Working with stakeholders to document, streamline, and enhance business workflows.
• Data Analysis & Reporting: Utilizing Excel to track project progress, analyze data trends, and create insightful reports.
• Communication & Presentation: Clearly communicating findings and recommendations through reports and presentations to key stakeholders. This includes a final presentation to senior leadership at the end of the program.
Program Benefits:
• Opportunities to significantly impact a growing organization.
• Hybrid work schedule.
• Access to an in-office gym and free onsite health clinic.
• Employee Resource Groups promoting diversity and inclusion.
• Employee discounts at Leslie’s retail locations and through Employee Perk Spot.
• Program-specific training and development through orientation, skills workshops, and hands-on learning.
• Exposure to senior leadership through a team project involving cross-departmental collaboration.
Qualifications:
• Currently pursuing or recently graduated (expected graduation no later than Spring 2026) with a bachelor’s degree.
• Previous business internship experience is preferred.
• Ability to work in-person at the Phoenix, AZ corporate office (out-of-state candidates are welcome if they can meet this requirement).
• Authorization to work in the United States.
• Strong analytical, organizational, and communication skills.
• Basic understanding of project management principles.
