Business Operations Assistant (Sales, Finance & HR Support)

Job Description

Business Operations Assistant | Trossen Robotics

The Tone:
This is a full-time role at Trossen Robotics, located in Downers Grove, IL. Trossen Robotics is a robotics startup at the forefront of AI, with a global presence, based in the Chicago suburbs. This is an excellent opportunity for individuals eager to learn diverse business functions within an exciting industry, as the company enters a significant growth phase. This high-impact position is central to the business, ideal for someone who thrives in a dynamic environment and is keen to grow with a scaling robotics company.

The TL;DR
• Role: Full Time
• Type: Full Time
• Location: In-person, Downers Grove, IL

• Team: Works directly with the Sales Operations Coordinator, supporting various business functions.
• Mission: Support the smooth daily operation of the company across sales, finance, HR, and general administration.
• Tech Stack: CRM (Nutshell or similar), ERP, QuickBooks or similar, Excel, Google Sheets

What You’ll Actually Do
• Sales & Customer Support: Manage customer inquiries, prepare and send quotes and invoices, and track orders to ensure timely communication.
• Reporting & Data Management: Compile sales, operations, and financial reports, maintain data accuracy in CRM and ERP, and support leadership with forecasting data.
• Bookkeeping & Financial Support: Assist with invoicing, payment tracking, reconciliation, and maintain accurate financial records using accounting tools.
• HR & Administrative Support: Coordinate employee onboarding and offboarding, maintain HR records, and support benefits administration and internal communications.
• Operations & General Administrative Support: Help coordinate internal workflows across departments and assist with shipping documentation and general daily administrative tasks.

The Must-Haves
• Background: Entry to Junior level professional with 1–3 years of experience in administrative, operations, bookkeeping, or office support roles.
• Experience: Demonstrated ability to manage multiple priorities effectively and maintain a high level of reliability, professionalism, and discretion.
• Skills: Strong organizational skills, keen attention to detail, comfort working with spreadsheets (Excel or Google Sheets), and excellent written and verbal communication.
• Bonus: Experience with CRM systems (Nutshell, HubSpot, Salesforce), accounting software (QuickBooks), or exposure to HR processes and office administration; a background in manufacturing, robotics, or technology companies; strong Excel/Google Sheets skills including formulas and reporting.