Business Expert

Job Description

About Apple

Apple is a global company that designs and manufactures a wide range of consumer electronics, computer software, and online services. The company’s best-known hardware products include the iPhone, iPad, Mac, Apple Watch, and Apple TV. Apple’s software includes the iOS, macOS, and watchOS operating systems, as well as a variety of productivity and creativity apps. The company’s online services include the App Store, iCloud, and Apple Music.

Job Description

As a Business Pro at Apple, you will be responsible for driving sales and awareness of Apple’s products for the business community. You will keep customers engaged by leading briefings and workshops that showcase how Apple and third-party technology and services can help them build success. With the help of customer relationship management (CRM) tools, you will plan and forecast business performance through account management, pipeline building, and opportunity management. You will develop account plans to start and expand adoption of solutions across the Apple ecosystem — and deepen adoption within an organization. To ensure compliance with policies and procedures, you will maintain a deep understanding of all retail business programs and offerings. Working closely with store leadership, you will assess accounts’ individual needs and work to support the transition of those accounts to the Apple team that will best meet the customer’s specific needs.

Key Qualifications

• At least three years of success and high performance in sales of technology or business solutions, or equivalent
• Proven ability to take a personalized, solution-based approach to customer needs
• Advanced consultative expertise in Apple and third-party solutions, mobility adoption, and business transformation
• Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn
• Demonstrate Apple’s values of inclusion and diversity in daily activities

Additional Requirements

• You possess strong business insight, as well as general knowledge of key small business industries, technology trends in communities, and business challenges
• You have excellent listening, influencing, negotiation, and interpersonal skills to establish positive relationships with customers, as well as within Apple and our team
• You have extraordinary written and verbal communication skills, in person and on the phone
• You can work effectively with business owners and executives across all organizational levels
• You have a proven ability to connect with people, manage processes efficiently, and prioritize without sacrificing the customer experience
• You can adapt in a dynamic, ever-changing retail environment