Business Analyst Summer Intern

Job Description

About American Express (The Company)

American Express is a company with a rich 175-year history, built on a foundation of innovation, shared values, and strong Leadership Behaviors. The core commitment of the company is to support its customers, communities, and colleagues. As part of Team Amex, employees receive comprehensive backing for their holistic well-being, including extensive opportunities for learning new skills, leadership development, and career growth. American Express fosters an environment where employee voices and ideas are valued, their work makes an impact, and together, they contribute to shaping the future of the company.

About the Business Unit (US Consumer Services – USCS)

The US Consumer Services (USCS) team is responsible for managing American Express’s entire suite of consumer products, services, and experiences within the U.S. This encompasses a broad range of offerings, including:

• Premium card portfolios
• Cobrand card portfolios
• Cash back programs
• Lending portfolios
• The Membership Rewards program
• Global Travel & Lifestyle Services
• The Centurion Lounge network
• Global Dining and Resy businesses
• Outstanding marketing programs

The strategic objective of the USCS team is to cultivate a robust premium Card business. This business is differentiated by its “Membership” aspect, which is realized by effectively connecting Card Members to the things they value and enjoy.

About the Job (Summer Internship Role)

This role is for a summer internship within American Express, specifically supporting the US Consumer Services team. The exact job responsibilities will vary based on the specific team an intern is placed on.

How You Will Make an Impact / Broad Responsibilities:

Interns in this role may be involved in:

• Partnering for Insights: Working closely with Digital Product and Business Unit teams to generate insights that inform product development and marketing investment decisions. This also includes providing actionable and insightful analytical solutions to help leadership evaluate and improve business performance.
• Strategy Collaboration: Collaborating extensively with colleagues to develop and execute strategies informed by statistical, financial, and economic analysis.
• Analytical Support: Providing analytical assistance to drive improvements in billing processes, revenue growth, profitability, and overall customer experience through diverse projects.
• Data Integration: Incorporating new data sources and capabilities to support critical business decisions.

Minimum Qualifications:

• Currently enrolled in a Bachelor’s degree program.
• Expected graduation date between December 2026 and June 2027.

Preferred Qualifications:

• A strong passion for enhancing the end-to-end customer experience, embracing innovation, and adopting a customer-first mindset.
• Keen curiosity about the digital world and the ability to collaborate effectively with technology and product partners.
• A problem-solver who is organized, possesses excellent attention to detail, and can manage multiple tasks while maintaining a focus on the broader picture.
• Strong analytical and decision-making skills, including the ability to compile, analyze, research, and connect complex issues.
• Demonstrated ability to work effectively and collaboratively in high-pressure situations, skillfully balancing multiple priority assignments simultaneously.
• Excellent written and verbal communication skills, capable of communicating effectively at all organizational levels.
• Willingness to learn and master new systems.
• Proficiency in MS Office applications is required.
• Knowledge of SQL, SAS, Java, Hive, Yellow Brick, or Python is a significant plus.

Salary and Compensation:

• Salary Range: $24.05 to $63.00 hourly.
• Additional Compensation: A sign-on bonus is also offered.
• *Note: Actual pay will be determined based on location, experience, and other job-related factors.•
Employment Eligibility:

• Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship for these positions.

Benefits and Well-being:

American Express provides comprehensive benefits designed to support the holistic well-being of its colleagues, enabling them to perform at their best. These benefits include:

• Competitive base salaries.
• Flexible Working Arrangements (Amex Flex): Offers hybrid and virtual options with flexible schedules, allowing for greater flexibility while preserving aspects of the in-person culture.
• On-site Wellness Centers: Free access to global on-site wellness centers staffed with nurses and doctors (availability depends on location).
• Confidential Counseling: Free and confidential counseling support through the Healthy Minds program.
• Career Development: Extensive career development and training opportunities.

Diversity and Inclusion:

American Express is an equal opportunity employer committed to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other legally protected status. The company considers all qualified applicants for employment, including those with arrest or conviction records, in compliance with applicable state and local laws.