Business Analyst – Insurance Transformation

Job Description

Business Analyst | BNP Paribas

The Tone:
This is a full-time role at BNP Paribas, located in Chennai, India. BNP Paribas Cardif is a global leader in bancassurance, providing personal and creditor insurance solutions through extensive partnerships across 30 countries. The IT organization drives digital transformation to deliver secure, resilient, and scalable technology solutions globally. This Business Analyst role is crucial for insurance transformation programs, acting as a functional bridge between business stakeholders and technical teams. This position ensures that business requirements are clearly defined, aligned with platform capabilities, and translated into high-quality, compliant solutions that meet strategic objectives.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Chennai, India(Tamil Nadu)

• Team: ETO Strategic Protection Platform (IT Tribe Business Platforms)
• Mission: Defines, structures, and aligns business requirements with the EIKO platform’s standard capabilities, ensuring the delivery of high-quality, compliant, and strategically aligned solutions for insurance transformation programs.
• Tech Stack: JIRA, Confluence, DOORS, Xray, Excel (advanced), SQL (basic), BPMN, UML, MoSCoW, RICE, WSJF, Guidewire, Duck Creek, Salesforce

What You’ll Actually Do
• Define and structure business requirements from stakeholders across policy, claims, billing, and distribution, translating them into clear epics, features, and user stories within JIRA/Confluence, and collaborating with Product Owners on prioritization.
• Perform detailed gap analysis between business requirements and EIKO platform capabilities, developing “Adopt vs. Adapt” recommendations with cost-benefit insights and collaborating with Solution Architects on feasible technical solutions.
• Engage actively in Agile/SAFe ceremonies, providing subject matter expertise on insurance processes (policy, claims, billing) to development and testing teams, and facilitating effective communication between business and technical constraints.
• Create comprehensive functional specifications, including process flows and business rules, ensuring end-to-end traceability of requirements, and supporting quality assurance through UAT test scenario definition and defect management.
• Pursue continuous professional development by completing dedicated learning paths, maintaining relevant industry certifications, and staying informed on insurance regulations and emerging industry trends.

The Must-Haves
• Background: Master Degree or equivalent.
• Experience: Minimum 5 years in Business Analysis, with a focus on insurance transformation programs (protection, P&C, health) and core system implementations (Guidewire, Duck Creek, Salesforce or similar). Proven track record in requirements elicitation, gap analysis for standardized platforms, and Agile/SAFe delivery models.
• Skills: Requirements elicitation, process modeling (BPMN), gap analysis, insurance knowledge (underwriting, policy administration, claims, billing, distribution), Agile/SAFe (user story writing, backlog refinement, sprint ceremonies), JIRA, Confluence.
• Bonus: Certifications (CBAP, CCBA, SAFe PO/PM), Basic SQL/Python for data analysis, former underwriter, claims adjuster, or insurance operations role, Multilingual (Spanish, French a plus).