Broista

Job Description

About Dutch Bros Coffee:

Dutch Bros Coffee is more than just a coffee company; it’s a fun-loving and community-minded organization striving to make a positive impact “one cup at a time.” Their mission is to love people, make a difference in the community, and provide extraordinary experiences to everyone they serve. The company culture is built upon the philosophy of “love all, serve all.”

Job Description: Broista

The Broista is the heart of the Dutch Bros experience, embodying the company’s culture and values. As a Broista, you’ll be a team player who is enthusiastic about the success of others, authentic, adaptable, and always putting people first.

Key Responsibilities:

• Customer Engagement: Engaging with customers in a friendly and enthusiastic manner, creating a positive and memorable experience. Greeting and thanking customers.
• Menu Knowledge: Educating customers about the Dutch Bros menu and highlighting specials.
• Culture Embodiment: Representing and upholding the Dutch Bros culture in every interaction.
• Operational Excellence: Ensuring speed, quality, and exceptional service in every drink preparation and customer interaction.
• Positivity and Reliability: Maintaining a positive attitude, demonstrating reliability, and supporting teammates as needed.

Benefits:

Dutch Bros Coffee values its employees and offers a comprehensive benefits package:

• Generosity Empowerment: Employees are empowered to be generous and make a difference.
• Paid Volunteer Time: Opportunities to give back to the community through paid volunteer hours.
• Health Support: Support for both physical and mental health well-being.
• Education Benefits: Access to educational opportunities for personal and professional growth.
• Employee Celebrations: Recognition and appreciation of employees through swag and free drinks.
• Comprehensive Training: Thorough training programs to equip Broistas with the skills and knowledge needed to succeed.
• 401(k) Contribution: Participation in a 401(k) retirement savings plan.
• Tip Pool: Inclusion in a tip pool after completing training.

Requirements:

• Adherence to Policies: Following all company policies and procedures.
• Reliable Transportation: Consistent and dependable transportation to and from work.
• Food Handler Certification: Possessing a valid food handler permit or certification (as required by local regulations).
• Training Completion: Successfully completing all required training programs.
• Mental Math Skills: Proficiency in basic mental math for handling transactions.
• English Proficiency: Fluent in English, with strong communication skills.

Physical Demands:

• Standing and Walking: Ability to stand and walk for extended periods.
• Lifting: Ability to lift up to 65 lbs.
• Environmental Exposure: Tolerance for exposure to various weather conditions (e.g., heat, cold, rain).