Branch General Manager

Job Description

Branch General Manager | Mission Linen Supply

The Tone:
This is a full-time role at Mission Linen Supply, located at a branch service center. Mission Linen Supply is a family-owned, privately held company, providing essential products, services, and supplies to hospitality, medical, and industrial businesses across five western states. The company is recognized for its commitment to understanding and meeting customer needs while providing environmentally friendly goods. This Branch General Manager role is crucial for the successful operation of a service center, directly impacting customer satisfaction, operational efficiency, and overall revenue growth. The manager will lead and mentor a team of Route Sales and Service Representatives, fostering their sales development and ensuring the branch meets its strategic and operational goals.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, branch location
• Pay: $100000–$120000 yearly
• Team: Directly supervises service team including area managers, route sales, and service drivers and support.
• Mission: Overall responsibility for the successful operation of the service center branch, ensuring operational and customer satisfaction goals are met.
• Tech Stack: Microsoft Office, financial business systems, route accounting business systems

What You’ll Actually Do
• Team Leadership & Development: Lead the field mentorship and leadership for a team of Drivers (Route Sales and Service Representatives – RSSRs), developing their one-way and rental field sales goals. You hold overall responsibility for the staffing, training, and performance management of the branch service staff, directly supervising service team members including area managers, route sales personnel, and service drivers.
• Operational Management: Manage key performance indicators, including labor, inventory, and other operational costs to ensure the depot and district achieve their operational goals. You will recommend and implement programs specifically aimed at increasing efficiencies and lowering costs within the branch, preparing and submitting requisite company and regional reports.
• Sales and Account Growth: Work closely with the sales department to achieve branch revenue goals, specifically directing efforts designed to maximize one-way sales and increase new products and services in existing accounts. You are also fully responsible for maintaining strong account retention and driving market share growth for the branch.
• Customer Relations & Profitability: Ensure that branch staff consistently provides superior customer relations, fostering account growth and overall profitability for their location. You will serve as the primary local company contact for customers, the community, vendors, and relevant government entities.
• Compliance & Fleet Maintenance: Ensure thorough compliance with all internal audit and safety programs across all branch operations. You will also oversee and ensure regular and effective fleet maintenance to support reliable and efficient service delivery.

The Must-Haves
• Background: A Bachelor’s degree or equivalent years of related experience is required, demonstrating a strong foundation in relevant fields. This role necessitates previous management and leadership experience, with a preference for experience within route sales, textile rental products and services, or a similar industry.
• Experience: Demonstrated knowledge and familiarity with route sales and service operations are critical. You must possess a thorough understanding of the one-way route sales and rental services provided by Mission Linen Supply, coupled with a hands-on, lead-by-example approach to management.
• Skills: Strong customer service skills and a customer-focused mindset are essential for this role. You must possess a strong business acumen, enabling you to understand and analyze financial data effectively to make sound business decisions. Excellent interpersonal and communication skills are required, along with computer literacy in Microsoft Office and related business systems (financial, route accounting), a high level of organization, and a strong work ethic.