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Description
About the Company
Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:
• Gemini Motor Transport, one of the industry’s safest trucking fleets
• Speedco, the light mechanical and trucking service specialists
• Musket, a rapidly growing, Houston-based commodities supplier and trader
• Trillium, a Houston-based alternative fuels expert
About the Internship
The Bilingual Account Representative is responsible for assisting factoring clients with day-to-day requests and account management. The ideal candidate will have 2 or more years of experience in client management, factoring services, account management, or a related field.
Responsibilities
• Serve as the main point of contact for clients
• Resolve client issues and requests
• Develop a keen understanding of the company’s processes, procedures, and policies
• Work closely with internal teams to ensure client issues are resolved timely
• Provide a high level of service to internal departments and management
• Develop positive client relationships
• Conduct new client training
• Provide timely feedback to the company regarding service failures and customer concerns
• Adhere to the company’s policies and procedures
Currently pursuings
• HS Diploma or equivalent required
• Bachelor’s degree in business or a related field preferred
• 2 or more years of experience in client management, factoring services, account management, or a related field
• Must be bilingual in English and Spanish
• Basic business software skills required
• Must be highly skilled at problem solving and dispute resolution
• Excellent phone skills
• Must be detail-oriented, resourceful, and possess excellent time-management skills
• Ability to maintain client focus and work with the team to solve communication problems
• Proven interpersonal skills
• Must be able to handle sensitive and confidential situations
• Ability to communicate clearly through verbal, written, and face-to-face methods
• Ability to work well independently and in a team environment
Benefits
• $19-20/hour
• Annual bonus eligibility
• Paid Time Off (PTO includes vacation time, personal, and sick)
• 401(k) matching
• Medical/dental/vision/life insurance
If you are interested in this opportunity, please apply now!