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Associate – Client Service
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Job Description
Client Service Associate (Class of 2027) | Guidepoint
The Tone:
This is an early career role at Guidepoint, a leading research enablement platform designed to advance understanding and empower client decision-making. Guidepoint connects leading consultancies with subject-matter experts needed for informed business decisions. This role is central to delivering a fast, high-quality client experience by understanding research needs and providing targeted expert matches, often within hours.
The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Hybrid
• Pay: $60000 yearly
• Team: Client Service team
• Mission: Connect clients with relevant subject-matter experts quickly and accurately to support informed business decisions.
• Tech Stack: AI-enabled tools
What You’ll Actually Do
• Expert Recruitment: Recruit new experts into Guidepoint’s network and engage them for client consultations.
• Targeted Research: Independently conduct research across LinkedIn, press releases, company websites, and other public sources to identify relevant subject-matter experts.
• Expert Vetting: Lead cold outreach, phone-based vetting, and screening conversations with experts to evaluate their fit for specific client projects.
• Sourcing Strategy: Define sourcing strategies for each client request based on project scope, urgency, and target expert profile.
• Project Management: Manage multiple fast-moving client requests, balancing competing deadlines while maintaining a high standard of execution.
The Must-Haves
• Background: Bachelor’s degree with a minimum 3.0 GPA or higher, suitable for an entry-level position.
• Experience: Previous relevant internship, volunteer, or extracurricular experience, and AI fluency with experience using AI-enabled tools.
• Skills: Ability to use AI-enabled tools thoughtfully and responsibly, capacity for targeted research across various public sources, comfort in engaging senior professionals by phone for vetting, and strong time management and organizational abilities.
• Bonus: Curiosity about emerging technology and a willingness to continue building skills with new tools that improve productivity and client service.
