Assistant Manager

Job Description

Assistant Manager | Domino’s

The Tone:
This is a key leadership role at Domino’s (RPM Pizza franchise), located in Shreveport, LA. RPM Pizza has been a leading Domino’s franchise for over 40 years, family-owned, and operates more than 160 stores across Indiana, Mississippi, Alabama, and Louisiana. The company aims to be #1 in every community while fostering team member development. This role is crucial for delivering exceptional customer service, supporting store goals, and leading Team Members to uphold brand standards and create a positive environment.

The TL;DR
• Role: Assistant Manager
• Location: In-person, Shreveport, LA

• Team: This role supports the General Manager in daily operations and directly leads Team Members during shifts.
• Mission: To uphold RPM and Domino’s brand standards by leading shifts, developing team members, and supporting store operations to achieve performance goals and ensure customer satisfaction.

What You’ll Actually Do
• Lead High-Volume Shifts: Directly manage and oversee store operations during shifts, ensuring the consistent achievement of service, quality, and cleanliness goals in a high-volume environment.
• Develop and Coach Team: Train, coach, and actively develop Team Members to ensure they meet and exceed performance expectations, fostering a supportive and engaging work atmosphere.
• Maintain Operational Standards: Uphold stringent store safety, food safety, and sanitation standards, while also supporting critical functions like scheduling, labor management, inventory control, and ordering processes.
• Resolve Customer and Team Concerns: Take full ownership in addressing and resolving customer and Team Member concerns, striving for positive resolutions and maintaining a harmonious environment.
• Achieve Store Performance Goals: Partner effectively with the General Manager to implement marketing and operational initiatives, ensuring the attainment of overall store performance targets.

The Must-Haves
• Background: This is a leadership role focused on overseeing daily store operations, ensuring exceptional customer service, and guiding a team within a high-volume retail environment.
• Experience: Candidates must be 18 years of age or older (21 to drive if delivery is a component of the role) and have successfully completed required RPM training programs, including the Freshman class. Possession of a Food Safety Certification, as required by local regulations, is also essential.
• Skills: Key skills include strong verbal communication and interpersonal abilities, effective time management, and multi-tasking capabilities. A positive, outgoing, and team-oriented attitude is expected to foster a fun and engaging environment.