Assistant General Manager

Job Description

Assistant General Manager | Panera Bread

The Tone:
This is a full-time, in-person leadership role at Panera Bread, situated in a beloved neighborhood bakery-cafe. At Panera, leaders are celebrated for inspiring and bringing out the best in their teams. The company cultivates a welcoming culture focused on warmth, belonging, growth, and trust, making the familiar fantastic through shared food experiences. The Assistant General Manager is pivotal in leading an amazing team, overseeing all aspects of bakery-cafe operations, delighting guests, and growing the business. This role provides the opportunity to make a real impact every day by taking ownership of hiring, training, and development to ensure the location’s sweet success.

The TL;DR
• Role: Full Time
• Location: In-person
• Team: Leads an amazing team within a neighborhood bakery-cafe, partnering closely with the General Manager.
• Mission: To drive operational excellence, foster comprehensive team development, cultivate an exceptional guest experience, and contribute significantly to the overall business growth of the bakery-cafe.

What You’ll Actually Do
• Team Leadership & Development: Lead, inspire, and celebrate your team, taking full ownership of staffing needs, shift scheduling, and the comprehensive development of team members. This includes supporting the hiring, on-boarding, and training of new team members while motivating and energizing the entire team.
• Operational & Strategic Oversight: Partner with the General Manager by making key decisions, problem-solving effectively, and ensuring the bakery-cafe successfully executes all company strategies and initiatives through meticulous operational procedures.
• Guest Experience & Relationship Building: Ensure every guest is delighted by the quality of Panera’s food, service, and the team interaction. Build engaging relationships that lead to long-term, loyal guests as an integral part of the bakery-cafe’s management team.
• Performance & Quality Assurance: Assist with managing overall team performance to ensure the bakery-cafe’s goals, operational and quality standards, and extraordinary guest service expectations are consistently met and exceeded.
• Compliance & Financial Management: Ensure team members adhere to company policies and procedures, comply with all federal, state, and local regulations, and maintain a healthy and safe workplace. Additionally, assist the General Manager in maintaining the bakery-cafe’s overall costs and inventory for financial success.

The Must-Haves
• Background: Candidates must be a minimum of 18 years of age. Possessing a ServSafe certification or demonstrating the ability to achieve it is required.
• Experience: Proven capability to run great shifts effectively, including during flexible hours, nights, and weekends, while adeptly directing, motivating, coaching, and developing team members even with shifting priorities.
• Skills: Strong business acumen is required, coupled with a proven ability to drive positive results and exhibit strong leadership.
• Bonus: 1+ years of restaurant management experience is preferred for this role.