Area Manager

Job Description

Area Manager, Malaysia | Crocs

The Tone:
This is a full-time leadership role at Crocs, Inc., located in Malaysia. Crocs, Inc. is a global company known for its footwear brands, Crocs and Hey Dude. This role is pivotal for driving retail excellence by leading a team of store managers across multiple locations and brands, ensuring exceptional customer service, strong operational performance, and visual merchandising standards to contribute to the company’s success in the Malaysian market.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person – Malaysia

• Mission: Lead and develop store managers across dual brands to deliver exceptional customer service, maintain visual excellence, and ensure operational compliance, ultimately driving financial success across an assigned market.
• Tech Stack: Excel, PowerPoint, Microsoft Word, Internet Microsoft Office, POS

What You’ll Actually Do
• Set Standards: Establish high standards for management performance and clearly communicate expectations for store managers, ensuring compliance with all company policies, directives, and a principled level of business ethics and integrity across the area.
• Drive Financial Results: Meet or exceed area financial projections and maximize revenue opportunities for a group of 6 to 8 store locations with a total volume of $20-$30M across dual brands (Crocs and Hey Dude).
• Ensure Operational Excellence: Deliver a high level of operational compliance, including store appearance, loss prevention, cash handling, inventory control, visual merchandising, and the safety and security of people and assets, utilizing labor management tools to ensure appropriate staffing and adherence to all applicable laws.
• Talent Management: Oversee the full talent lifecycle for the area, including the recruitment, development, and retention of store managers and sales associates, providing specific, timely feedback, coaching, and corrective action to improve individual and area performance, and assessing talent for future growth.
• Enhance Customer Service: Lead and develop the guest service skills of each manager to ensure every guest receives friendly and outstanding service upon each visit to the location, empowering sales associates to build an exceptional customer experience.

The Must-Haves
• Background: Minimum High School diploma required; Bachelor’s degree preferred. This role requires multi-unit management capability within a retail environment.
• Experience: Four years of retail management experience or previous experience in specialty retail and multi-unit management. Proven track record of working autonomously and demonstrating strong attention to detail.
• Skills: Proficiency in Excel, PowerPoint, Microsoft Word, Internet Microsoft Office, POS, and general digital literacy. Strong interpersonal, communication, motivational, organizational, time management, business, and financial competence.
• Bonus: Bachelor’s degree. Proven ability to exceed sales while meeting payroll goals, identify, hire, train, develop, and retain top talent managers and teams, and present information to large groups.