Analytical Intern

Job Description

Join Kaiser Permanente’s dynamic Case Coordination Center (CCC) as an Intern providing critical analytical support. This flexible role offers a unique opportunity to contribute to vital healthcare operations, working on projects that enhance efficiency, improve member care, and support strategic initiatives across Southern California.

Location & Flexibility

• Flexible Internship Role: This position offers a hybrid work model.
• Work Environment: Be prepared to work both remotely and at the Kaiser Permanente facility located at 12254 Bellflower Blvd., Downey, CA 90242.

Job Summary

This Internship Position provides vital analytical support to projects and departments within the Case Coordination Center. Under the guidance of a Project Manager/Director, you will be responsible for:

• Collecting and researching data.
• Performing in-depth analysis.
• Providing actionable recommendations.
• Presenting results to stakeholders.

Department Description – Case Coordination Center (CCC)

The Case Coordination Center (CCC) is at the heart of integrated care coordination for Kaiser Permanente members receiving services outside KFH facilities across Southern California. Our mission involves rigorous quality and regulatory oversight.

Key integrated departments and their functions include:

• Emergency Prospective Review Program (EPRP) & Outside Utilization Resource Services (OURS): Repatriate and manage care for members in non-KFH emergency departments and hospitals.
• ETAP & PTAC: Connect clinicians and arrange tertiary and pediatric consultations and transfers.
• Behavioral Health Crisis Services: Offer crisis counseling, dispatch psychiatric evaluations, place patients in appropriate inpatient facilities, and oversee utilization management.
• Quality Team: Conducts structured call and documentation reviews and supports audits.
• CCC IT: Delivers 24/7 applications, reporting, and infrastructure support.

Together, we ensure timely, safe, and compliant care transitions and operational readiness for our members.

Desired Academic Background

We are seeking candidates pursuing or recently completed studies in the following fields:

• Business Administration
• Human Resources
• Finance & Accounting
• Public Health
• Healthcare Administration
• Data Science

Desired Skillsets

Strong proficiency in the following tools and capabilities will be beneficial:

• MS PowerPoint
• MS Excel
• MS Word
• Excellent Communication Skills
• PowerBI and/or Tableau

Key Project Areas & Responsibilities

As an intern, you will contribute to various impactful projects designed to enhance operational efficiency and member care within the CCC. These include:

1. Process Improvement & Workflow Optimization

• Capacity Planning Tools: Build year-round timelines and calendars for operational readiness, update SharePoint resources, and standardize templates for staffing and continuity planning.
• Workflow Management: Apply project management principles to intake or case creation processes, using tools like Lucidchart to streamline task tracking and documentation.

2. Data & Reporting Projects

• Performance Dashboards: Develop or enhance dashboards for monitoring case volumes, turnaround times, and compliance metrics.
• Trend Analysis: Analyze utilization patterns for programs like EPRP, OURS, and Behavioral Health services to identify improvement opportunities.

3. Training & Resource Development

• Leadership Development: Partner with HR on training programs to support emerging leaders in the CCC.
• Training Materials: Update and organize CCC training checklists and educational modules for departments like OURS and EPRP.
• Knowledge Management: Create quick-reference guides or digital resources for staff onboarding and emergency preparedness.

4. Strategic Initiatives

• Outside Medical: Projects to support outside medical reduction efforts.
• Program Continuity Planning: Support planning for work stoppage scenarios, including staffing models and recovery processes.
• Behavioral Health Coordination: Assist with projects that improve discharge planning and continuity of care for behavioral health patients.

5. Communication & Engagement

• Internal Communications: Help design team-building activities, intern showcases, and presentations to strengthen collaboration and share learnings.
• Onboarding: Build onboarding framework for frontline staff and leadership teams.

Essential Responsibilities

• Contribute high-level analytical support to projects and departments, applying knowledge in fields such as marketing, information management, finance, management, economics, or statistics.
• Contribute to a full range of project components and produce results as a member of a project team.
• Organize assigned project tasks, structure information collection activities, and set timelines.
• Develop tools to identify and document best practices.
• Prepare various reports using Excel, Word, or PowerPoint, and utilize database software (e.g., Access) for data extracts and management information.
• Produce graphic information using Excel, PowerPoint, or similar software.
• Contribute to the development of management information and analysis, provide recommendations, and assist with formal presentations to various management levels.
• Identify alternative solutions to project issues.
• Contribute to the development of project plans, ensuring timely deliverables and successful project completion, demonstrating an understanding of various business intersections.
• Assist with the identification and development of training information.

Note: Kaiser Permanente routinely conducts compensation reviews and reserves the right to re-evaluate and change job descriptions, or to change positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.

Qualifications

Education:

• Bachelor’s degree required.
• Currently enrolled in, or a recent graduate of, an MBA or other Master’s level program from an accredited college or university.

Required Skills & Attributes:

• Solid analytical skills, problem-solving, project management, and critical thinking abilities.
• Strong project management skills.
• Excellent verbal and written communication skills.
• Proficient working knowledge of Excel, Word, PowerPoint, and Access.
• Ability to work effectively in a Labor/Management Partnership environment.

Preferred Qualifications:

• Knowledge of SQL or SAS highly desirable.