AI Onboarding Help Intern

Job Description

About the Job: T-Mobile Internship Program

T-Mobile is a leader in innovation, having disrupted the industry with reinvention in customer service and 5G technology. We are shaping the future of wireless and beyond, and we invite you to grow with us, make big things happen, and #BEYOU.

Get hands-on experience, training—and a leg up on a bright future.

Learn. Achieve. Build a career.

T-Mobile is revolutionizing the wireless industry. Working here means redefining the status quo with a team that has your back every step of the way!

This is an 11-week paid learning experience designed for you to connect and network with other interns and leaders. You will innovate with mentors who will challenge you to develop meaningful skills. You’ll contribute your creativity and outstanding ideas, working alongside T-Mobile employees, gaining hands-on projects and the chance to create an immediate impact.

What It’s Like: The InsightBot Team

Our team is dedicated to building and evolving InsightBot, an in-house AI chatbot. InsightBot is designed to improve how employees access insights, data, and institutional knowledge across T-Mobile. We focus on transforming complex processes—such as onboarding, access requests, and day-to-day operational questions—into intuitive, self-service AI experiences. By partnering closely with leadership, data teams, and platform owners, we aim to reduce friction, speed up productivity, and scale knowledge that would otherwise live in silos. Our work directly impacts employee efficiency, onboarding speed, and the overall adoption of AI-driven ways of working at T-Mobile.

What You’ll Do: AI Onboarding Help Intern

As an intern, you will work on expanding InsightBot’s Onboarding Help capabilities. This involves partnering with leadership teams to understand how new employees are onboarded across the organization. Your responsibilities will include:

• Conducting interviews.
• Documenting onboarding processes, access requirements, and collaboration models.
• Translating this information into structured context for our in-house AI chatbot.

You will apply context and prompt engineering techniques to improve how InsightBot answers real onboarding questions. Your work will directly improve new-hire productivity, reduce onboarding friction, and help establish a scalable, AI-driven onboarding experience at T-Mobile.

Key Responsibilities:

• Conduct interviews with leadership and team members to gather onboarding requirements, workflows, and access needs.
• Create clear, standardized onboarding documentation including team overviews, access guides, and step-by-step permission processes.
• Translate onboarding knowledge into structured context and prompt designs for the InsightBot AI chatbot.
• Test, refine, and improve InsightBot’s onboarding responses using real-world onboarding scenarios.
• Partner with product, data, and platform stakeholders to ensure onboarding guidance is accurate, scalable, and easy to maintain.

What It Takes: Required Skills & Experience

• Coursework or hands-on experience in AI, machine learning, prompt engineering, conversational AI, or knowledge management.
• Experience documenting processes, onboarding workflows, or operational playbooks in an enterprise environment.
• Strong analytical and problem-solving skills with the ability to structure ambiguous information into clear guidance.
• Excellent written and verbal communication skills, with experience working across technical and non-technical teams.

Minimum Qualifications:

• At least 18 years of age.
• Legally authorized to work in the United States.
• Must be actively enrolled in a Bachelor’s or Graduate degree program.
• Employees of T-Mobile or Metro by T-Mobile are ineligible for Internships.

Employer does not sponsor work visas for this position. Note that this also applies to individuals who are students in F-1 status who desire sponsorship after they complete their education.

Relocation assistance may be provided to program participants who reside more than 50 miles from the internship location.

Intern wages range from $26/hour to $47/hour. The successful candidate’s actual pay will be based on education/STEM vs non-STEM designation.

Never stop growing!

At T-Mobile, we encourage career growth, fostering a “jungle gym of possibilities.” We applaud your drive to aim high and invest in your career growth.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is inconsistent with our business practices and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.