AI & Digital Transformation Delivery Manager

Job Description

Manager / Assistant Manager, Digital Strategy and Transformation | FWD Group

The Tone:
This is a full-time role at FWD Group, located in Hong Kong. FWD Group is a pan-Asian life and health insurance business serving approximately 40 million customers across 10 markets. The company takes a customer-led and tech-enabled approach to deliver innovative propositions, easy-to-understand products, and a simpler insurance experience. This role is critical for driving the company’s vision of changing how people feel about insurance by identifying and delivering high-impact GenAI and digital transformation opportunities.

The TL;DR
• Role: Mid-Career
• Type: Full-time
• Location: In-person, Hong Kong

• Mission: Drive end-to-end delivery of high-impact GenAI and digital transformation initiatives across the organization.
• Tech Stack: Microsoft M365 GenAI, Power Platform, Copilot, Copilot Studio, Power Automate

What You’ll Actually Do
• Identify high-impact GenAI and digital transformation opportunities by partnering with business stakeholders across functions.
• Translate complex business problems into well-defined solutions, requirements, and target-state workflows, potentially combining GenAI, low-code automation, and enterprise systems.
• Deliver AI and digital initiatives end-to-end, managing delivery plans, milestones, dependencies, resourcing, and budgets across multiple concurrent projects.
• Lead feasibility assessments for AI initiatives, covering technical complexity, data readiness, risk, and scalability, and support prioritization decisions through recommendations and trade-off analysis.
• Act as the primary liaison between business, IT, data, risk/compliance, and external vendors, proactively resolving delivery, dependency, or risk issues.

The Must-Haves
• Background: Manager / Assistant Manager level with core domain knowledge in digital transformation, technology delivery, business analysis, or project management.
• Experience: 6-10 years of experience with accountability for delivering complex initiatives end-to-end, including managing a small team of solution delivery resources, providing guidance, coaching, workload prioritization, and delivery oversight.
• Skills: Strong understanding of the technology delivery lifecycle, including solution architecture dependencies, data readiness, integration with enterprise systems, environment management, and vendor coordination; working knowledge of Microsoft M365 GenAI and Power Platform, including Copilot, Copilot Studio, and Power Automate.
• Bonus: Experience working in insurance or other regulated industries, with awareness of risk, compliance, and control considerations.