AI & Digital Consumer Care Intern

Job Description

About AARP

AARP is the nation’s largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families: health and financial security, and personal fulfillment. AARP also works for individuals in the marketplace by sparking new solutions and allowing carefully chosen, high-quality products and services to carry the AARP name. As a trusted source for news and information, AARP produces the nation’s largest-circulation publications, AARP The Magazine and the AARP Bulletin.

About the AARP Consumer Care Team & This Internship Opportunity

Our AARP Consumer Care team is actively seeking a talented and driven intern to join us! Our team is at the forefront of driving the AARP Help Center (help.aarp.org), which serves as the primary online destination for consumers seeking assistance from AARP. As AARP’s service channels continue to mature and expand to meet our members where they are, our portfolio of self-service digital channels now encompasses multiple service chatbots and web pages, with online help content delivery at its core.

This is an incredible opportunity to learn from an energetic team of professionals. You will play a key role in supporting the Consumer Care team by helping to design, test, and evaluate generative AI (GenAI) agents and features specifically intended for our Contact Center representatives. Having successfully launched several GenAI pilot programs, we are now significantly ramping up the program, offering an intern immediate, hands-on experience in highly visible initiatives.

This position is ideal for someone who is innovative, analytical, and strategic. Familiarity with prompt engineering and experience with Copilot, ChatGPT, or similar agentic systems is a plus.

In addition to working directly with generative AI feature development, you will also contribute to other Consumer Care technology initiatives, including enhancements to our website and customer-facing chatbots. You will gain valuable experience in:

• Digital Communications
• Conversation Design
• Customer Care
• AI (Predictive and Generative AI)
• Product Development
• Customer Experience

This paid internship is expected to start in January 2026 and conclude in late May.

Responsibilities

• Apply innovative thinking and problem-solving to various challenges.
• Participate in design thinking and journey management sessions.
• Contribute to data analyses and reporting of findings.
• Monitor and analyze performance metrics to help define future product features.
• Conduct user research and gather feedback to improve generative AI capabilities.
• Stay updated on the latest generative AI trends and best practices.
• Assist in improving and adding new functionality to generative AI agents and features.
• Craft creative, user-friendly chatbot conversations, prompts, and instructions.

Qualifications

Essential Academic Requirements:

• Must be enrolled in a degree program at an accredited college or university as rising undergraduate juniors or seniors, graduate students, or postdoctoral students, and remain academically enrolled throughout the internship.
• Alternatively, must have previously graduated from college and be enrolled in a continuing education program.

Key Skills & Attributes:

• Must be a self-starter and adaptable, with the ability to work under tight deadlines.
• Ability to manage multiple projects, anticipate project needs, and discern work priorities.
• Ability to work well with diverse populations, including gender, race, and sexual orientation.
• Strong writing and editing skills, with meticulous attention to detail.
• Creative mindset with the ability to think from the user’s perspective.
• Basic understanding of chatbots and artificial intelligence; chatbot or LLM experience is a plus, but not necessary.
• Familiarity with user research methods and data analysis is a plus.

Important Note on Visa Sponsorship: AARP will not sponsor an employment visa for this position at this time.

Additional Requirements

• Regular and reliable job attendance.
• Exhibit respect and understanding of others to maintain professional relationships.
• Ability to work effectively in an in-office/open office environment surrounded by moderate noise.

Hybrid Work Environment

AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories.

Compensation and Benefits

Hourly Rates:

• $18 for undergraduates
• $21 for graduate students
• $28 for Ph.D. candidates

Internships are non-exempt positions and are not eligible for employee benefits.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.