Activities Associate

Job Description

Activities Associate | Schulte Companies

The Tone:
Schulte Companies operates over 200 diverse hospitality properties, including reputable brands and unique independent properties across 38 states and 3 countries. Our organizational success is deeply rooted in a service culture dedicated to exuding hospitality, acting respectfully and authentically, and continuously striving to make a positive impact. This role directly supports the company’s core mission by engaging guests, coordinating activities, and creating memorable experiences. The Activities Associate is integral to delivering exceptional recreational experiences that prioritize the needs of internal and external stakeholders and align with our luxury standards and wellness culture.

The TL;DR
• Role: Associate
• Mission: To create and deliver enjoyable, seamless, and safe recreational experiences for guests, contributing to the Inn’s luxury standards and wellness culture.

What You’ll Actually Do
• Guest Engagement: Provide personalized service to guests, ensuring they have an enjoyable and seamless experience while participating in resort activities.
• Activity Leadership: Lead and assist with a variety of scheduled activities, which include outdoor sports, fitness classes, kids’ programs, wellness experiences, and cultural events.
• Safety & Compliance: Monitor all recreational areas diligently to ensure a safe environment for guests, strictly following established safety procedures and providing assistance as needed.
• Maintenance & Readiness: Maintain the cleanliness, proper storage, and overall readiness of all recreation areas, including pools, equipment, and activity centers, encompassing both indoor and outdoor spaces.
• Program Development: Assist in the creation and implementation of new and innovative recreational experiences, ensuring they align with the Inn’s luxury standards and its unique wellness culture.
• Team Collaboration: Partner daily across various departments to ensure seamless and cohesive guest experiences throughout their stay.

The Must-Haves
• Background: A strong foundation and passion for hospitality, recreation, and customer service, coupled with an eagerness to continuously learn about wellness, fitness, event leading, and outdoor activities trends and best practices.
• Experience: Minimum of 1 year of experience in hospitality, recreation, and customer service.
• Skills: Demonstrated ability to lead and engage groups of guests of all ages with enthusiasm, knowledge, and professionalism; fluency in written and verbal English; comfort speaking in group settings with an eye for detail and anticipation of individual needs; ability to work flexible hours, including weekends and holidays.
• Bonus: Prior experience in a luxury resort setting is highly preferred; possession of basic first aid and CPR certification, or a willingness to obtain these certifications.