Accounts Receivable Representative

Job Description

Accounts Receivable Representative | GE Appliances, a Haier company

The Tone:
This is a full-time role at GE Appliances, a Haier company, located in Louisville, KY. GE Appliances is the fastest-growing appliance company in the U.S., powered by creators, thinkers, and makers who believe in continuous improvement and creating possibilities for “good things, for life.” This role as an Accounts Receivable Representative is crucial for maintaining business flow by managing customer accounts, driving timely payments, and ensuring financial health. You will play a key role in partnering with both internal and external stakeholders, embodying the company’s philosophy of coming together and always looking for a better way to create possibilities.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person, Louisville, KY
• Mission: To manage customer accounts, drive timely payments, and proactively resolve payment issues to maintain the business’s financial flow and operational excellence.
• Tech Stack: MS Excel, MS Access

What You’ll Actually Do
• Collections & Dispute Management: Work with customers to drive timely payments, minimize past-due balances, and maximize collections, while also assessing challenging collection scenarios, determining appropriate next steps, and partnering with internal teams to resolve customer disputes and address underlying root causes.
• Financial Research & Reconciliation: Navigate customer and third-party web portals to thoroughly research and resolve past-due invoices and deductions, and investigate unapplied cash and credits for accurate reconciliation against corresponding invoices and deductions.
• Order Release & Policy Adherence: Review and release orders in strict alignment with company policies, engaging Risk and Sales teams promptly when established credit limits are exceeded, and understand and adhere to customer-specific billing requirements.
• Cross-Functional Collaboration & Stakeholder Relations: Collaborate effectively across various internal teams such as Sales, Distribution, and Operations to identify and resolve issues impacting payment, and build and maintain strong, cooperative relationships with internal and external stakeholders through professional email and phone communication.

The Must-Haves
• Background: Entry-Level. Requires foundational knowledge of Finance and the relevant job area, generally acquired through vocational or technical education or early professional experience. A Bachelor’s Degree in Finance or Accounting is preferred.
• Experience: Typically requires less than 2 years of relevant experience. Previous Accounts Receivable and/or Customer Service experience is preferred.
• Skills: Strong attention to detail combined with critical thinking for balancing day-to-day account management and confidently adapting standard procedures. Ability to communicate factual financial information clearly and professionally, perform detailed account reconciliations, and adhere to established compliance and control procedures. Proficiency in MS Excel for researching customer accounts, generating statements, and performing detailed reconciliations is essential.
• Bonus: Bilingual proficiency, specifically in Spanish, and strong proficiency in MS Access are preferred qualifications for this role.