Accounts Receivable (A/R) Intern

Job Description

Accounts Receivable Intern – Q2C (Quote-to-Cash) | IBM

The Tone:
This is an internship at IBM, a global technology organization with a vast workforce, renowned for its diverse range of products, services, and consulting capabilities in areas like cloud computing and AI. This role offers hands-on experience within the critical Quote-to-Cash (Q2C) team, providing a foundational understanding of IBM’s financial operations. As an Accounts Receivable Intern, you will play a key part in managing client payments, resolving billing issues, and fostering strong business relationships, directly contributing to the company’s financial health, operational efficiency, and overall business performance.

The TL;DR
• Role: Internship
• Team: Q2C (Quote-to-Cash) team
• Mission: Manage accounts receivable, build client relationships, and collaborate with cross-functional teams to drive business performance and ensure timely collections and issue resolution.
• Tech Stack: Microsoft Excel

What You’ll Actually Do
• Process Management: Assist in organizing and diligently managing the Accounts Receivable process for both recently acquired entities and IBM’s established client portfolio, ensuring systematic handling of all receivables.
• Data Analysis & Reporting: Support monthly reconciliation and comprehensive analysis of accounts receivable data, and assist in preparing vital reports and dashboards for internal stakeholders.
• Cross-Functional Collaboration: Collaborate effectively with a range of internal departments, including Finance, Legal, IT, and Treasury, as well as directly with clients, to ensure timely collections and resolve any complex issues that arise.
• Issue Resolution: Actively help identify and swiftly resolve customer billing issues by working in conjunction with cross-functional billing teams, maintaining customer satisfaction and accurate financial records.
• Performance Strategy: Contribute to the development and implementation of key strategies aimed at significantly reducing Days Sales Outstanding (DSO) and demonstrably improving year-over-year (YoY) performance across the Q2C process.

The Must-Haves
• Background: Bachelor’s Degree, preferably in Communications. Entry-level understanding of how accounts receivable works, including cash application and reconciliation.
• Experience: Proficiency in Microsoft Excel, including advanced functions such as pivot tables, VLOOKUP, and various formulas.
• Skills: Strong written and verbal communication skills; ability to analyze data and present findings clearly; strong organizational skills and attention to detail; ability to work independently and as part of a team in a fast-paced environment.
• Bonus: Proactive and eager to learn; an analytical mindset with a problem-solving approach; interest in dealing with customers and business operations; strong presentation skills; ability to handle and perform in high-intensity situations and work effectively under pressure; competitive nature and leadership characteristics are also valued.