Account Manager, Google Customer Solutions

Job Description

Account Strategist, SBS Engage, Google Customer Solutions, MENA | Google

The Tone:
This is a full-time role at Google, located in Ireland. Google builds unparalleled advertising solutions that help businesses of all shapes and sizes grow. This role is crucial for maximizing customer success, empowering small and medium-sized businesses by helping them achieve their ambitious growth goals through strategic advertising solutions. You will be a trusted advisor to company owners, making a real impact on their businesses and shaping the future of advertising in the AI-era.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person Ireland(Leinster, Dublin)
• Pay: EUR76000–EUR77500 yearly
• Team: Google Customer Solutions (GCS) sales team
• Mission: Empower small and medium-sized businesses to grow by providing strategic advertising solutions and an outstanding sales experience.
• Tech Stack: Google Ads, online advertising

What You’ll Actually Do
• Goal Achievement: Deliver against ambitious quarterly business and product growth goals.
• Portfolio Ownership: Own a portfolio of small businesses by understanding growth drivers, identifying opportunities, managing risks, and building quarterly achievement plans.
• Client Engagement: Establish relationships via phone or email, conducting regular phone consultations and sales pitches to advise clients on Google Ads investment.
• Customer Growth: Drive customer growth by delivering an outstanding customer sales experience and achieving customer business and marketing objectives.

The Must-Haves
• Background: Bachelor’s degree or equivalent practical experience. You must also have the ability to communicate fluently in English and Arabic to effectively support client relationship management within the MENA region.
• Experience: A minimum of 2 years of experience is required in fields such as advertising, sales, marketing, consulting, or media.
• Skills: Demonstrated passion for sales, knowledge of online media, and a commitment to maximizing customer success. Essential skills include fluent communication in English and Arabic, strong problem-solving abilities, the capacity to understand growth drivers, and the capability to conduct effective sales pitches and client relationship management.
• Bonus: Experience with Google Ads and online advertising, including Google Ads certification. Familiarity with digital sales, client management, customer service, business development, customer outreach, marketing, consulting, or digital advertising. Demonstrated ability to manage a portfolio against assigned customer goals (e.g., business growth, customer success metrics, outreach goals), and a proven track record of owning a portfolio in an advertising or media sales context in MENA while consistently overachieving quotas to drive growth.