Account Manager – Facility Management Operations

Job Description

Account Manager (Facilities Management) – Indianapolis, IN | CBRE

The Tone:
This is a role at CBRE’s Global Workplace Solutions (GWS) Local, located in Indianapolis, IN. CBRE GWS Local provides tailored facility management solutions, focusing on self-performing hard services while partnering for soft services to offer custom facility and project management solutions to clients. This Account Manager role is crucial for overseeing client commitments, coordinating operations, and managing a team to ensure agile and efficient service delivery for small to medium-sized accounts.

The TL;DR
• Role: Full Time
• Location: In-person, Indiana, USA

• Team: Oversees a small to medium-sized team within the Operations Management job function.
• Mission: To deliver client commitments, manage sales and relationships, and coordinate staff operations to support organizational goals in facilities management.
• Tech Stack: Microsoft Office products (Word, Excel, Outlook)

What You’ll Actually Do
• Team Leadership: Provide formal supervision, monitoring the training and development of staff, conducting performance evaluations, and overseeing recruitment and hiring.
• Operations Coordination: Manage the team’s daily activities, establish work schedules, assign tasks, cross-train staff, set and track deadlines, and provide mentorship.
• Project & Operational Planning: Consult with sales professionals to define basic project requirements, investigate approaches, identify risks, implement action plans, and coordinate resources for strategic operational plans.
• Client & Sales Management: Manage sales and relationships with small to medium-sized clients, identifying new sales opportunities and improvements within existing accounts.
• Service Delivery Oversight: Monitor service level performance to ensure client service levels are met and exceeded, and present findings to senior management.

The Must-Haves
• Background: Manager-level professional responsible for overseeing facilities management client commitments, with a preferred Bachelor’s Degree or equivalent combination of experience and education.
• Experience: 3-5 years of relevant experience in account management, operations, or a related field focused on client commitments and service delivery.
• Skills: In-depth proficiency with Microsoft Office products (Word, Excel, Outlook); Extensive organizational skills with a strong inquisitive mindset; Ability to communicate sensitive, complicated, and difficult information, conveying performance expectations and handling problems; Leadership skills to motivate team impact on quality, efficiency, and effectiveness.
• Bonus: Bachelor’s Degree; Experience in staffing, selection, training, development, coaching, mentoring, performance appraisal, and retention.