Account Manager

Job Description

Account Manager II | Meltwater

The Tone:
This is a full-time, hybrid role at Meltwater, located in New York, New York. Meltwater provides a platform that transforms global media, social, and AI signals into actionable intelligence that leaders rely on. This role is crucial for nurturing existing client relationships, driving renewals, and expanding the potential of valued SaaS accounts. You will contribute to an atmosphere that nurtures skills, encourages mentorship, and champions inclusive leadership.

The TL;DR
• Role: Full Time
• Type: Hybrid (3 days a week in office)
• Location: New York, New York
• Pay: $123,000–$165,000 yearly
• Mission: Maximize the potential of existing client accounts by managing renewals and driving growth within the SaaS domain.

What You’ll Actually Do
• Account Management: Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team.
• Strategy Development: Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth.
• Opportunity Identification: Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.
• Relationship Nurturing: Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.
• Competitive Countering: Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.

The Must-Haves
• Background: Career level: Manager. Core domain knowledge in serving SaaS customers and account management.
• Experience: Minimum of 3 years tenure in account management, with an established track record in account management, growth, and renewals within the software or SaaS domain.
• Skills: Strong strategic thinking and execution capabilities; ability to develop effective account plans and strategies; a proactive approach to identifying and driving expansion opportunities; refined communication and collaboration abilities; results-oriented mindset.
• Bonus: A Bachelor’s degree or higher. Excellent written and verbal communication skills in [Language] and English.