Account Manager

Job Description

Senior Account Manager | Meltwater

The Tone:
This is a full-time role at Meltwater, located in Sydney, NSW, Australia, with a hybrid work schedule. Meltwater empowers customers with best-in-class technology to analyze vast amounts of data and make informed business decisions. This role is a critical component of the Customer Success team, driving revenue growth by building deep customer relationships, delivering clear impact, and expanding accounts across the breadth of Meltwater’s products. It’s an opportunity for personal and professional advancement within an inclusive culture that nurtures skills and champions growth.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Hybrid, Sydney, NSW, Australia

• Team: Customer Success team
• Mission: Manage, renew, and drive growth for existing SaaS customer accounts by cultivating deep relationships and expanding product utilization.

What You’ll Actually Do
• Account Ownership: Manage and grow assigned accounts, taking full ownership for renewals and driving sustainable, long-term value following their transition from the Client Acquisition team.
• Strategic Planning: Develop customized account plans and strategic approaches to optimize customer retention and stimulate ongoing account growth.
• Expansion Opportunities: Identify and actively pursue expansion opportunities within existing accounts, including upselling and cross-selling initiatives.
• Cross-Functional Collaboration: Partner closely with the Customer Success and Renewals teams to ensure robust account retention, drive ongoing engagement, and skillfully negotiate pricing agreements.
• Stakeholder Engagement: Cultivate strong relationships with key stakeholders within assigned accounts, driving engagement and satisfaction, and utilizing usage patterns to inform strategic decisions.

The Must-Haves
• Background: Senior-level account management within the software or SaaS domain. Legal eligibility to work in Australia is required.
• Experience: Minimum of 4 – 7 years tenure in account management, with an established track record in account growth and renewals within the software or SaaS domain.
• Skills: Strong strategic thinking and execution capabilities for customer retention and growth; ability to develop effective account plans; proactive approach to identifying and driving expansion opportunities; refined communication and collaboration abilities; results-oriented mindset focused on growth targets and customer satisfaction; excellent written and verbal English communication.
• Bonus: A Bachelor’s degree or higher is preferred for this role.