Account Manager

Job Description

Account Manager II | Meltwater

The Tone:
This is a full-time hybrid role at Meltwater, requiring 3 days in office. Meltwater’s best-in-class technology empowers its 27,000 customers worldwide to make better business decisions through data. As an Account Manager II, you will play a crucial role in nurturing existing client relationships and maximizing their potential by managing, renewing, and driving growth for valued SaaS accounts. Meltwater fosters an atmosphere that nurtures skills, encourages mentorship, and champions inclusive leadership practices, providing a voyage toward personal and professional advancement within a diverse community.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Hybrid
• Pay: $75000–$90000 yearly
• Mission: Manage, renew, and drive growth for valued SaaS accounts, ensuring their long-term potential and satisfaction.

What You’ll Actually Do
• Account Oversight: Manage, renew, and foster growth within assigned accounts after their transition from the Client Acquisition team.
• Strategic Growth Planning: Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth.
• Expansion Opportunity Pursuit: Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.
• Stakeholder Relationships: Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.
• Retention and Negotiation: Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.

The Must-Haves
• Background: Manager level, with experience serving SaaS customers.
• Experience: Minimum of 3 years tenure in account management with a track record in account management, growth, and renewals within the software or SaaS domain.
• Skills: Strong strategic thinking and execution capabilities with a focus on customer retention and growth; ability to develop effective account plans and strategies; proactive approach to identifying and driving expansion opportunities; refined communication and collaboration abilities; results-oriented mindset.
• Bonus: A Bachelor’s degree or higher is preferred for this role.