• University: Florida State College at Jacksonville
• College: NA
• Major: Bachelor of Applied Science
• Minors: NA
• Start Date: NA

• University: Florida State College at Jacksonville
• College: NA
• Major: Associate of Science
• Minors: NA
• Start Date: NA

Senior Cloud Systems Administrator

Azure AD/Entra ID user, group, device Administration, Developing internal reporting tools using Microsoft Graph API and PowerShell related to licensing, mailbox usage, and Microsoft 365 metrics, Enterprise App implementation of SSO/SCIM for 3rd party platforms, Intune MDM admin for over 1000 BYOD and Corporate devices, Utilization of Azure Monitor to reduce resource costs where possible, Infrastructure as Code (IaC) utilizing ARM templates and Terraform for repeatable rapid deployment of Azure cloud infrastructure.

IT Service Lead

Developed and implemented company-wide ticketing service solution for 7 departments in TopDesk averaging 600 tickets created per month, Responsible for training new team of support technicians across 6 offices, Decreased service team ticket response and resolution times down to an average of 1 hour and 1 day respectively, Project lead for MFA enabled RFID badge programming and distribution, Administered Software licensing and auditing for Office 365, Adobe, Autodesk, Created automated auditable procedures for onboarding and offboarding employees.

IT Service Specialist

POC for all ticketing for 700 employees in ManageEngine, Assisted in migration from GCC to GCC High Office 365 environment, Hardware and Software support including Windows 10, Server, Mac, iOS, Ubuntu and Android, Strong knowledge with Dell and Lenovo laptops, Crafted procedures for Apple Business Manager and Intune MDM integration used by corporate-owned mobile devices, Primary IT purchaser for all hardware, software and services, Strong network configuration and troubleshooting including DNS, DHCP, FTP protocols and Fortinet, Cisco, UniFi products, Azure Active Directory administration in both Commercial and GOV Cloud.

• LGBTQ: NA
• Ethnicity: NA
• Disability: NA
• Veteran: NA
• First-generation College Student: NA
• Pell Grant Eligibility: NA
• Work Authorization: NA
• Visa Sponsorship: NA