• University/College: University of Maryland, College Park
• Major: Software Design
• Minors: NA
• Start Date: 26 August 2024

• University/College: University of Mumbai, India
• Major: Computer Science
• Minors: NA
• Start Date: 01 August 2018

Product Designer

Collaborated with a cross-functional team to revamp product navigation through end-to-end user research, including usability testing, resulting in a 50% improvement in user efficiency and satisfaction. Designed an automation builder for ticketing workflows by conducting user research, defining personas and scenarios, and creating interaction flows, while developing wireframes and low-fidelity prototypes to iterate on solutions, reducing manual tasks by 70%. Led post-launch user interviews for debugging improvements, gathering insights through over 40 interviews to identify pain points and refine the user experience, contributing to continuous platform improvements. Performed user research, heuristic evaluation, and competitor research to integrate generative AI for simplifying chatbot flow creation, ensuring accessibility for users with varying technical expertise.

UX Designer

Revised chat widget components, including the input bar and added voice capabilities, using user research insights to enhance functionality, accessibility, and overall user engagement, resulting in improved product adoption. Optimized templates for messaging and notification channels within the Engage module through an iterative design process, enabling over 500 personalized campaigns and increasing engagement across key channels. Crafted customer-centric templates for free trial emails, conducting A/B testing to optimize effectiveness, resulting in a 33% increase in free trial sign-ups. Resolved 300+ UI issues to ensure pixel-perfect design implementation and maintain consistency across the platform, aligning with the provided design standards while collaborating with cross-functional teams and stakeholders.

UX Designer (Intern)

Designed and tested end-to-end user experiences for multi-platform integrations (Instagram, WhatsApp, Google Business Messenger) using wireframes, prototypes, and user research. Documented design decisions, rationale, and specifications, and presented UX/UI solutions to cross-functional teams, aligning efforts across 3 departments and reducing development rework by 10 hours per sprint. Created 20+ visually consistent marketing emails for new features, to enhance brand alignment and product marketing efforts, resulting in a 30% boost in engagement.

UX Design Associate (Intern)

Built a scalable design system and visual language in Figma by creating reusable components that reduced development time by 30% and ensuring brand consistency. Conducted usability testing with sales teams, implementing feedback-driven design improvements that boosted user engagement by 25% and supported higher product adoption. Balanced roles as designer, project manager, and cross-functional collaborator to align teams, meet milestones, and strengthened project outcomes.

• LGBTQ: no
• Ethnicity: Asian
• Disability: no
• Veteran: no
• First-generation College Student: yes
• Pell Grant Eligibility: no
• Work Authorization: yes
• Visa Sponsorship: yes