• University/College: San Jose State University
• Major: NA
• Minors: NA
• Start Date: NA

• University/College: Sathyabama University
• Major: NA
• Minors: NA
• Start Date: NA

Senior Associate Pay Services, Emp Svcs

Supervised large-scale payroll data for U.S. operations, revising efficiency by 30% through automation and streamlined workflows. Modified payroll operations using ADP, PeopleSoft, Alteryx, and RPA, decreasing ticket processing time by 30% and revamping service levels by 20% through data-driven insights. Led cross-functional HR Ops projects with Agile and Waterfall methodologies, accelerating delivery timelines by 15% and cutting customer service response times by 25% through automation. Served as Scrum Master for a 20-member global team.

ERC Associate Ops -Admin

Assured payroll accuracy for high-volume U.S. operations, decreasing pay defects by 20% through SOP updates, system audits, and quality assurance. Accelerated team efficiency by 15% by deploying project management tools, enhancing resource allocation to boost profitability by 10% and revising client satisfaction by 15%. Recognized as a top performer, earning multiple awards, including 'Dazzler of the Month,' for exceeding performance metrics. Trained and mentored 15+ team members, maintaining service levels above 95% for consistent operational excellence.

• LGBTQ: NA
• Ethnicity: NA
• Disability: NA
• Veteran: NA
• First-generation College Student: NA
• Pell Grant Eligibility: NA
• Work Authorization: NA
• Visa Sponsorship: NA