• University: North Carolina State University
• College: NA
• Major: Computer Science
• Minors: NA
• Start Date: 19 August 2024

Teaching Assistant

Designed and developed Python-based course materials under Professor Dr. Kimberly Titus, mentored 32 students, and assisted in grading and feedback.

Software Developer Professional, Kaleyra

Responsible for handling multiple services and developing major new features for them. Developed and implemented a URL Shortener service with custom domains, enabling customers to personalize short URLs and access detailed analytics (e.g., total clicks, unique clicks, location, browser, and channel metrics), resulting in a 25% increase in user engagement and improved tracking efficiency. Designed and integrated WhatsApp features by leveraging Meta’s Tech Provider and Account Sharing APIs, introducing a shared credit line feature and automating customer billing using Meta’s Graph API and conversational analytics, reducing billing errors by 15% and improving operational efficiency. Scaled SMS campaigns to handle millions of messages per campaign, enhanced legacy APIs for Sender ID customization, template management, and message content, and integrated URL Shortening, increasing campaign deliverability by 20%. Engineered a Failover system combining SMS, WhatsApp, RCS, SOIP, Voice, and Email channels, ensuring 99.9% message delivery reliability using Amazon SQS, reducing message delivery failures by 40%. Architected and migrated 30+ APIs from PHP to Go, reducing latency by 97.5% and scaling service load from 4k to 15k RPS by leveraging Go Routines for concurrency; transitioned services from a monolithic to a microservice architecture, improving system performance and scalability by 3x. Resolved 100+ bugs by rigorously evaluating and debugging REST APIs by unit testing and mocking API calls, improving service stability and reducing downtime by 30%. Introduced sharding and indexing scripts for MongoDB, optimizing the database queries by 30% faster retrievals. Created a new product for Kaleyra – MS Excel Kaleyra Addin which allows users to send SMS from within their Excel spreadsheet, increasing 20% usage of SMS channel.

Software Developer Intern

Completed POC for RCS in Failover. Created 3 web pages using MERN stack.

• LGBTQ: no
• Ethnicity: Asian
• Disability: no
• Veteran: no
• First-generation College Student: yes
• Pell Grant Eligibility: no
• Work Authorization: yes
• Visa Sponsorship: no