• University: University of North Carolina at Charlotte
• College: NA
• Major: Master of Science in Information Technology
• Minors: NA
• Start Date: 10 January 2024

• University: Sri Venkatesa Perumal College of Engineering and Technology
• College: NA
• Major: Bachelor of Technology (Electronics and Communication Engineering)
• Minors: NA
• Start Date: 13 June 2020

Implementation Engineer

• Delivered 5+ feature upgrades, enhancing system performance and customer satisfaction by 20%. • Conducted 15+ root cause analyses, reducing system downtime by 30% through efficient issue resolution. • Optimized business applications by debugging SQL, Linux, and API interfaces, decreasing error rates by 25%. • Designed and validated 10+ API’s, increasing customer satisfaction scores by 15% and product capabilities. • Automated key processes with scripts, reducing manual workload by 40% and boosting operational productivity. • Discovered and fixed issues through log analysis, ensuring Linux server’s optimum performance and stability. • Optimized system utilization to maintain flawless performance and prevent operational issues. • Managed databases to guarantee effective maintenance, retrieval, and storing of crucial information. • Generated revenue and traffic statistics to aid with business insights and data-driven decision-making. Onsite Deployment Projects, Yangon, Myanmar • Led 30+ pre/post sanity and load tests, ensuring 99.5% system uptime and performance stability. • Conducted 10+ client meetings, translating business needs into technical specifications, reducing requirement gaps by 35%. • Coordinated cross-functional communication efforts among stakeholders for resource management; facilitated over 12 significant changes that contributed to achieving milestones two weeks earlier than the original project timeline. • Achieved system stability and operation after completion of upgrade deployment.

L1/L2 Product Support Engineer

• Resolved 100+ Tier 1 & Tier 2 client issues, improving API response efficiency by 25%. • Integrated and tested 50+ APIs, reducing client-specific issues by 40% and streamlining operations. Bangalore, India • By integrating and testing APIs, client-specific difficulties were resolved.Coordinated escalations with senior specialists and met productivity, QA, and CSAT targets. • Cisco VPN and Forti Client VPN were used to configure and handle secure remote access for global teams. • Monitoring system alarm on regular bases and taking appropriate action based upon the severity to ensure smooth functioning of servers. • CPs’ SMPP, ECM, and HTTP accounts were created and updated to ensure efficient operation and integration. • Performing routine Health Check of all the servers to ensure smooth operation of VAS services. • To improve security and compliance, phishing and spam numbers were found and prevented using MySQL and GUI-based tools. • Consistent problem solving and client coordination. • Scripting and cronjob development expertise.

Internship

• Designed and executed 100+ test cases, increasing software reliability by 30% and ensuring defect-free releases. • Developed automated test scripts, identifying 20+ critical defects and improving test coverage by 35%. • Involved in sprint testing and daily stand-ups while working in an Agile setting. • Solicited input, found usability problems, and made sure business requirements were fulfilled in order to support UAT sessions. • Collaborated with developers to effectively fix issues by using JIRA to log and track bugs. • Worked in an Agile environment, collaborating with development teams to improve testing strategies. • Stream lined the QA process by creating and maintaining test cases, test reports, and test plans. • Engaged in several SDLC and STLC phases, obtaining practical expertise with QA techniques. • Administered UI, functional, and regression testing to guarantee system stability and flawless user experience.

• LGBTQ: no
• Ethnicity: Asian
• Disability: no
• Veteran: no
• First-generation College Student: no
• Pell Grant Eligibility: yes
• Work Authorization: yes
• Visa Sponsorship: no