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NA
Graduates 01/06/2026
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Higher Education
NA
Education
- University: NA
- College: College of Education
- Major: Higher Education
- Minors: NA
- Start Date: 01 January 2004
- University: NA
- College: College of Education
- Major: Language Arts Education
- Minors: NA
- Start Date: 01 September 1991
- University: NA
- College: College of Language
- Major: Foreign Languages & Literature
- Minors: NA
- Start Date: 01 September 1985
Work Experience
System Business/ QA Analyst
Digital Infuzion NADeveloped project work guidelines and detailed Standard Operating Procedures (SOPs) for the National Institute on Aging (NIA) - Clinical Research Support Services (CRSS) project stakeholders; reviewed and updated internal documents for the National Institute of Health (NIH); conducted research for a proposed Data Safety Monitoring Board (DSMB) support desk system.
Skills:
- Agile & Waterfall Methodology
- Business process modeling
- Clinical Research Operations
- Cross-Functional Team Collaboration
- Developing SOPs
- Microsoft Excel
- MS Visio
- Needs assessment
- Process Improvement
- Requirements Elicitation
- SharePoint
- Word
Senior Business Process Analyst
Digital Infuzion 24 March 2025 To 09 May 2025 (1 Month 15 Days)Gathered stakeholder requirements for process improvement at Center for Medicare and Medicaid Services (CMS); analyzed intricate business processes, developed workflows, and employed Human Centered Design (HCD).
Skills:
- Agile & Waterfall Methodology
- Aris
- Business process modeling
- Cross-Functional Team Collaboration
- Enterprise architecture
- Microsoft Excel
- MS Project
- MS Visio
- Needs assessment
- Process Improvement
- Requirements Elicitation
- SharePoint
- Sparx EA
- Team Foundation Server
- Word
Business Analyst
Digital Infuzion 13 August 2018 To 10 March 2019 (6 Months 25 Days)Contributed to the development of a Clinical Research Management System (CRMS) for NIH; conducted Computer Systems Validation (CSV); created documentation including Operational Qualifications (OQ) and Performance Qualifications (PQ).
Skills:
- Agile & Waterfall Methodology
- Cross-Functional Team Collaboration
- Microsoft Excel
- MS Project
- Needs assessment
- Requirements Elicitation
- SharePoint
- Team Foundation Server
- Word
Junior Business Analyst
Veteran IT Solutions 11 April 2017 To 22 June 2018 (1 Year 2 Months 11 Days)Conducted user research for digital signage solutions; attended working sessions to gather technical requirements; created documentation for the technical team.
Skills:
- Cross-Functional Team Collaboration
- Microsoft Excel
- Needs assessment
- Requirements Elicitation
- SharePoint
- Word
Senior Content Analyst
Mentor Knowledge Solutions 04 June 2013 To 28 June 2016 (3 Years 24 Days)Led content team to improve content effectiveness; monitored requirements collection; liaised between clients and technical team.
Skills:
- Microsoft Excel
- Needs assessment
- Requirements Elicitation
- Word
Assistant Professor of Information Systems
Addis Ababa University 22 September 2025 To 25 June 2013 (12 Years 2 Months 27 Days)Taught courses, conducted research, and held administrative positions; guided students on research projects and career paths.
Skills:
- Agile & Waterfall Methodology
- Aris
- Business process modeling
- Clinical Research Operations
- Cross-Functional Team Collaboration
- Developing SOPs
- Enterprise architecture
- Microsoft Excel
- MS Project
- MS Visio
- Needs assessment
- Process Improvement
- Requirements Elicitation
- SharePoint
- Smart PLS
- Sparx EA
- Team Foundation Server
- Word
Assistant Professor of Information Systems
Addis Ababa University 25 May 1990 To 18 June 2013 (23 Years 24 Days)Taught undergraduate and postgraduate courses, conducted research, and provided service to the institution and wider academic community.
Skills:
- Agile & Waterfall Methodology
- Aris
- Business process modeling
- Clinical Research Operations
- Cross-Functional Team Collaboration
- Developing Standard Operating Procedures (SOPs)
- Enterprise architecture
- Microsoft Excel
- MS Project
- MS Visio
- Needs assessment
- Process Improvement
- Requirements Elicitation
- SharePoint
- Smart PLS
- Sparx EA
- Team Foundation Server
- Word
Equal Employment Opportunity
- LGBTQ: prefer_not_to _say
- Ethnicity: Black or African American
- Disability: no
- Veteran: no
- First-generation College Student: no
- Pell Grant Eligibility: no
- Work Authorization: yes
- Visa Sponsorship: no
Certification & Awards
Certified Business Analysis Professional (CBAP)
21/02/2025International Institue of Business Analysis (IIBA)
Certification of Capability in Business Analysis (CCBA)
28/01/2023International Institue of Business Analysis (IIBA)
Agile Analysis Certification
05/06/2020International Institue of Business Analysis (IIBA)
Personal Information
-
Experience Time
NA
-
Gender
Female
-
Age
-
Currently pursuing
Certificate
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Languages
english
Skills
- 5 Whys
- ability to collaborate with cross-functional teams
- Ability to work both independently and collaboratively
- Ability to work well under pressure
Career Interest
Open to Different Industries
No
Location Type:
hybrid, remote
Location:
Alexandria, Arlington, VA, Chantilly, College Park, MD, Gaithersburg, MD, Hybrid (Washington, D.C.), Rockville, Maryland
Employment Type:
NA
Industry:
- Business Research
- Consulting
- Digital Marketing
- Education
- Information Technology
