Commercial Strategy Analyst (CSA) Program Internship

Job Description

About Company

Lensa is a career site dedicated to helping job seekers find employment opportunities within the US. It operates as a platform that promotes jobs on LinkedIn on behalf of its direct clients, recruitment advertising agencies, and marketing partners, rather than functioning as a staffing firm or agency that directly hires for positions. For this specific role, Lensa partners with DirectEmployers to promote the job on behalf of Delta Air Lines. It is important to note that clicking “Apply Now” or “Read more” on Lensa will redirect users to the actual job board or employer site, and any information collected there will be subject to their specific terms and privacy policies.

Delta Air Lines (NYSE: DAL) is recognized as the U.S. global airline leader in safety, innovation, reliability, and customer experience. With a workforce of over 100,000 employees globally, Delta has maintained its position at the forefront of the airline industry for decades through operational excellence and award-winning customer service. Since the onset of the COVID-19 pandemic, Delta has prioritized the health and safety of its customers and employees, implementing significant transformations to industry cleanliness standards and offering increased space during travel. Headquartered in Atlanta, GA, Delta serves nearly 200 million people annually, providing access to an industry-leading global network of over 300 destinations in more than 50 countries. The airline also expands its reach and competitive offerings through innovative partnerships with Aeromexico, Air France-KLM, Virgin Atlantic, Korean Air, LATAM, and WestJet. Delta’s organizational culture is deeply rooted in a shared commitment to core values: Honesty, Integrity, Respect, Perseverance, and Servant Leadership, which are reflected in their daily operations. The company also emphasizes Diversity, Equity, and Inclusion as central to its culture, striving to reflect these principles in its workforce, business partnerships, customer treatment, and global service. Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer.

Job Description

Delta Air Lines is seeking Undergraduate Interns for its Commercial Strategy Analyst (CSA) Program Internship. This is a paid Summer 2026 internship designed to accelerate the professional development of high-potential analysts. The program aims to deepen interns’ understanding of Delta’s business operations, expand their skill sets, and provide opportunities to cultivate leadership capabilities. Interns who successfully complete the program may be offered a full-time position upon graduation, contingent on their performance during the internship.

Employment Opportunities For The Commercial Strategy Intern Include:

• Revenue Management: Interns will support the analysis of competitors’ pricing actions, initiate strategic pricing adjustments and promotions to maintain market share, and develop processes to streamline pricing execution. They will also assist in short-term initiatives focused on maximizing revenue through analyses of passenger demand.
• Network Planning: Responsibilities include developing optimal route structures, analyzing opportunities for new cities and routes, and determining appropriate capacity responses to competitive actions. The goal is to maximize profitability by strategically deploying aircraft to align capacity with demand.
• Customer Engagement, Loyalty and Marketing: This role involves developing promotion and channel strategies to drive incremental passenger revenue, enhance customer loyalty, and strengthen the Delta brand. Interns will also contribute to designing improvements for Delta’s customer communications, loyalty program, and developing more effective customer segmentation strategies.
• E-Commerce/Distribution: Interns will work to maintain the competitiveness of delta.com and its self-service functionalities, develop online marketing strategies, and identify new revenue streams through non-air partnerships for delta.com. They will also manage relationships with global distribution systems and third-party online travel agencies, leveraging new technologies to reduce distribution costs.
• Sales Analysis: This area focuses on analyzing the financial contribution of incentive programs established with corporations and distributors. Interns will also be involved in developing new sales strategies designed to generate incremental sales.
• Reservations Sales Analysis: Interns will analyze performance efforts within Reservations Sales to determine strategies that can improve customer service, enhance employee engagement, maximize cost efficiencies, and ultimately drive increased customer revenue and loyalty.

Minimum Qualifications (What You Need To Succeed):

• Academic Standing: Must be a rising senior in an undergraduate program with a graduation date of Spring/Summer 2027.
• Enrollment: Must be enrolled as a full-time student pursuing an undergraduate degree in a 4-year academic institution. Candidates who have already graduated and are employed full-time will not be considered.
• GPA: A minimum 3.0 GPA on a 4-point scale is required.
• Work Commitment: This position requires the student to work full-time during the Summer 2026 semester. Students cannot actively take any courses (including online or in-person) while working as a Co-op/Intern simultaneously, as this may lead to a delay in graduation by 1-2 semesters.
• Location: Must be able to work onsite in Delta’s Atlanta, GA office for the entire duration of the Co-op.
• Future Employment: It is important to note that working as a Co-op/Intern does not guarantee a full-time opportunity at Delta Air Lines upon graduation. This position is primarily intended to provide educational and professional work experience to prepare the student for the workforce.
• Skills & Attributes:
• Demonstrated ability to interpret data, use it to form concrete business actions, and present findings effectively.
• A creative problem solver with a familiarity of economic concepts.
• Capable of working effectively in a time-sensitive environment and prioritizing tasks efficiently.
• Thrives in team settings, demonstrating strong collaboration, a willingness to learn from others, and the ability to use their skills to assist teammates.
• A proactive, clear communicator.
• Consistently prioritizes the safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Basic Requirements: Possesses a high school diploma, GED, or high school equivalency. Must be at least 18 years of age and have authorization to work in the United States.

Preferred Qualifications (What Will Give You a Competitive Edge):

• Ideal candidates have demonstrated strong collaboration skills and proven to be creative problem-solvers.

Benefits and Perks to Help You Keep Climbing:

Delta offers a range of benefits and perks to its employees, reflecting its commitment to their well-being and growth:

• Travel Privileges: Domestic and International (standby) flight privileges for employees and eligible family members.
• Discounts: Access to over 500 discounts and specialty savings through Deltaperks, including car and hotel rentals, pet health services, Apple product discounts, and exclusive tickets to sports games.
• Compensation: Competitive pay for students based on their working hours.
• Holiday Pay: Eligible for pay on observed holidays in your dedicated work area.
• Career Development: Once-in-a-lifetime experience through career development programs designed to help achieve long-term career goals.
• Community Engagement: Programs to engage with community service and sustainability initiatives.
• Wellbeing Programs: Support for physical, emotional, social, and financial health, including access to an employee assistance program (offering support for you and anyone in your household), free financial coaching, and extensive mental health resources.
• On-site Amenities: The Atlanta campus offers various conveniences such as Starbucks, a Gym, Emory Clinic, a Walmart pharmacy and store, healthy dining options through Sodexo, an edible garden, and a mental health coach.
• Dependent Care: Backup dependent care services are offered for 25 days, highly subsidized by Delta.
• Housing Stipend: A housing stipend is available for students who reside more than 50 miles from the work location.