Greeter/Cashier

Job Description

About Company

Hyatt Regency Cincinnati is a leading hotel located in the heart of downtown Cincinnati, Ohio. It is described as having a contemporary design and modern amenities, committed to providing exceptional service and creating memorable experiences for guests. The hotel fosters a dynamic work environment with a focus on employee development and growth, offering opportunities for advancement and career progression within the hospitality sector. It values excellence, teamwork, and guest satisfaction.

The hotel is overseen by Davidson Hospitality Group, an award-winning, full-service hospitality management company. Davidson Hospitality Group manages hotels, restaurants, dining, and entertainment venues across the US, partnering with major brands like Hilton, Hyatt, Kimpton, Marriott, and Margaritaville. The company prides itself on a unique entrepreneurial management style and an “owners’ mentality,” offering personalized service typically found in smaller companies, combined with the extensive skill and experience of a larger organization. Davidson is structured into four specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts, and Davidson Restaurant Group. The company emphasizes delivering value to both owners and team members and aims to redefine quality hospitality. It is an EOE AA employer, a drug-free workplace, and participates in E-Verify.

Job Description: Greeter/Cashier

Overview:
The Greeter/Cashier position is for a friendly and outgoing individual who excels in providing excellent customer service. This role is crucial as the “welcoming face” of the establishment, responsible for greeting guests, assisting with inquiries, and efficiently handling cashiering duties. The successful candidate will play a key role in creating a positive first impression and ensuring a smooth check-in/check-out experience for guests.

Summary of Responsibilities:
• Welcome Guests: Greet guests with a warm and friendly demeanor, fostering a positive and inviting atmosphere.
• Customer Service: Provide exceptional customer service, including answering inquiries and assisting guests with their various needs.
• Cash Handling: Efficiently handle cash transactions, ensuring accuracy and strict compliance with company procedures.
• Work Area Maintenance: Maintain a clean and organized work area, specifically including the cashier station and lobby.
• Collaboration: Collaborate effectively with other hotel departments to ensure seamless guest experiences.
• Local Recommendations: Offer suggestions and recommendations regarding nearby attractions, dining options, and activities to enhance guest stays.
• Issue Resolution: Demonstrate a proactive approach in resolving any guest issues or concerns that may arise.
• Brand Standards & Culture: Uphold the hotel/resort’s brand standards and actively contribute to a positive team culture.

Qualifications:
• Customer Service: Excellent customer service skills are required.
• Communication: Strong communication skills are essential.
• Language: Ability to read, write, and speak English fluently.
• Disposition: High energy and enthusiasm.
• Multitasking: Ability to multitask effectively in a fast-paced environment.
• Attention to Detail: Strong attention to detail.
• Experience: Prior experience with cash handling and point-of-sale (POS) systems.
• Education: High School diploma or equivalent.
• Availability: Ability to work flexible schedules, which includes weekends and holidays.

Benefits (Offered by Davidson Hospitality Group):
Davidson Hospitality Group provides a comprehensive benefit program designed to enrich the lives and well-being of its team members and their families. Benefits include:
• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (including vacation, sick leave, bereavement, and Holidays)
• 401K Match

Salary Range:
The salary for the Greeter/Cashier position is USD $15.00 – USD $15.00 /Hr.