LifeSpa Coordinator

Job Description

About Company and Job Description

Life Time is committed to an inclusive, diverse, and equitable workplace, respecting individual contributions and ensuring equal opportunity employment.

Job Title: LifeSpa Coordinator

Position Summary:

The LifeSpa Coordinator is responsible for managing the telephone system, answering incoming calls, and directing callers to the appropriate personnel while maintaining a cheerful and pleasant attitude. They will also assist the Department Head with filing and other office duties as needed. The role requires exceeding caller expectations through excellent customer service.

Job Duties and Responsibilities:

• Answers incoming internal calls to greet, schedule appointments, and service members in a friendly and professional manner.
• Converts LifeSpa questions into appointments.
• Explains all LifeSpa products, services, and treatments to guests and assists them with determining their individual needs.
• Suggests upgrades or add-ons to products and services.
• Completes outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments.
• Uses all required safety devices to comply with company safety rules.

Position Requirements:

• High School Diploma or GED
• 1 year of customer service experience
• CPR and AED certified within 30 days of hire
• Knowledge of computer software such as Microsoft Office, Excel, PowerPoint and Outlook
• Ability to calculate figures and amounts such as discounts, interest and commissions
• Ability to stand, sit, walk, reach, climb and lift up to 50 pounds

Preferred Requirements:

• 1 year of receptionist experience

Pay:

• Hourly position with wages starting at $15.00 and pays up to $18.00, based on experience and qualifications.

Benefits:

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership
• Discounts on Life Time products and services
• 401(k) retirement savings plan with company discretionary match (21 years of age and older)
• Training and professional development
• Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage
• Short term and long term disability insurance
• Life insurance
• Pre-tax flexible spending and dependent care plans
• Parental leave and adoption assistance
• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
• Deferred compensation plan, if the team member meets the required income threshold