Customer Service Representative
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Job Description
About Company:
Papa John’s is a company that emphasizes diversity as its strength and competitive advantage, encouraging individuals to bring their unique contributions to the team. They focus on making hungry customers happy and fostering a fun work environment. People are their top priority, and they consider their employees as their “secret ingredient,” calling themselves a “pizza family.” Papa John’s is committed to delivering possibilities to its employees, just as employees deliver quality and awesome service to customers. They pride themselves on being a company that is always moving forward, offering a fulfilling career path. Papa John’s is a Federal Contract employer, participates in E-Verify, and is an Affirmative Action and Equal Opportunity Employer.
Job Description:
The job advertised is for a Customer Service Representative, which can also involve working on the makeline.
Key Responsibilities:
• Being the face for customers, ensuring they receive a hot, made-to-order meal.
• Preparing food on the makeline for families to enjoy.
• Making hungry customers happy.
• Delivering quality and awesome service to customers.
Benefits & Perks Offered:
• Weekly Paychecks
• Flexible Hours
• 50% off Discounts on food.
• Direct Deposit and Debit (Pay) Cards for convenience.
• On-going Training Programs to improve existing skills and teach new ones.
• Benefits* (Medical, Dental, Paid Vacation, and 401(k)), with the note that benefits vary based on hours worked and position.
Critical Ingredients / Required Skills & Qualifications:
• A great attitude and a desire to be a part of a team.
• Demonstrated basic math skills.
• Solid problem-solving skills.
• A passion for quality.
• A mind for business.
• The capability to treat others with dignity and respect.
• Must be at least 16 years old (Note: 18 if aspiring to be a delivery driver).
• Ability and desire to work nights and weekends, as these are very busy times.
• Ability to lift or move up to 25 pounds.
• Ability to stand for prolonged periods.
Career Progression Opportunities:
Papa John’s highlights that this role is a great part-time or second job, but also a significant opportunity for career start. Many Restaurant Customer Service Representatives have advanced into roles such as:
• Delivery Driver
• Shift Runner
• General Manager of a restaurant
