College Intern – IT Help Desk

Job Description

About Company:

SRP (Salt River Project) is one of the largest public power and water utilities in the U.S., providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Founded in 1903, SRP is known for its customer service and stewardship. SRP is named one of Arizona’s best employers by Forbes. Lensa promotes this job for SRP.

Job Description:

College Intern – IT Help Desk

This is a student intern position within SRP’s Solution Center/Help Desk. The intern will provide technical assistance to internal SRP clients via phone and chat, demonstrating excellent customer service and problem-solving skills.

Key Responsibilities:

• Provide phone/chat assistance to internal SRP clients with varying degrees of technical knowledge.
• Provide excellent customer service demonstrating patience while effectively dealing with client problems.
• Perform problem-solving over the phone or through chat and determine appropriate course of problem escalation as required, while ensuring detailed written documentation.

Schedule Requirements:

• The student intern will work daily scheduled hours based on the department’s needs, with a minimum requirement of 15 hours and up to 29.5 hours per week maximum.

Internship Eligibility:

• Must be actively enrolled in a minimum of six (6) credit hours that are college level (100) or above over the course of a regular semester (Spring and Fall) and must be working towards a degree from an accredited college or university.
• For an accelerated program, the student must be enrolled in six credit hours in the equivalent of a traditional semester.

Qualifications:

• College Freshman, Sophomore, or Junior in an IT-related curriculum.
• College level coursework (100+) from an accredited institution will be evaluated on an individual basis according to the skill/level to determine if applicable to the position by management.

Preferred Experience (Familiarity with many of the following):

• Microsoft Office (Word, Excel, PowerPoint, Access), Outlook, Exchange
• Microsoft 365 (MS365) applications
• Windows Operating Systems: Windows 10
• Internet Explorer, Chrome and Microsoft EDGE to include understanding configuration and properties
• Networking, to include general knowledge of user accounts and login, FTP, dial-up/VPN, and Intranet vs. Internet
• Desktop hardware, including the ability to problem-solve hardware component issues
• Laptop hardware, including wireless
• Smartphones, Android and iPhones

Pay:

• $18.75 per hour for an undergraduate intern.
• $20.80 per hour for a graduate intern.

Benefits (For Eligible Employees):

• 401(k) plan with employer matching
• Access to a recreation and fitness facility
• Tuition assistance: College interns are eligible to receive $1000 per calendar year

Work Environment:

• SRP offers a hybrid workplace, allowing employees whose jobs can be performed remotely to telework up to three days per week.
• All employees must live and work in Arizona.