IT Intern

Job Description

About Company and Job Description:

Organization Statement:

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. The company has been enabling engineering breakthroughs that lead to a better tomorrow for over a century.

General Description:

This is an IT Intern position at Parker Hannifin’s Composite Sealing Systems Division (CSS), located in San Diego (Otay Mesa), California. The intern will be responsible for maintaining and supporting end users and the workstation environment at the CSS San Diego facility, providing customer service by installing, maintaining, and supporting hardware and software, and resolving technical problems. The intern will also support IT processes and manufacturing applications.

The internship is designed to be a full-time summer position, starting immediately and continue part-time during the 2025-2026 school year. The start and end date for the internship is flexible.

Essential Job Functions:

• Function as the link between business applications and users from a technical and process perspective.
• Support the resolution of critical situation technical problems.
• Manage incidents and requests in coordination with the global IT service desk, utilizing ITIL foundational principles.
• Facilitate direct interaction with internal customers.
• Drive results and proactively identify and resolve problems.
• Develop training materials to support process changes and new technology introductions.
• Provide premier customer service by promptly and professionally assisting team members with IT-related inquiries and issues.
• Follow established safety and environmental policies, procedures, and methods applicable to the work area.
• Perform other duties as necessary.

Qualifications:

• High school diploma or general education degree (GED).
• Pursuing a bachelor’s degree in information technology, computer science, or a related field.
• Incoming Junior or Senior Standing.
• Minimum of 3.0 GPA.
• ITIL Foundation, preferred.
• Microsoft Certified Professional, preferred.
• CompTIA Certified, preferred.
• 1 year of experience with maintenance and repair of computer hardware, preferred.
• IT Service Management ticketing tool such as ServiceNow, preferred.

Skills:

• Ability to read, write, and comprehend simple instructions, short correspondence, and memos in English.
• Ability to demonstrate strong customer service orientation.
• Ability to apply innovative thinking toward problem resolution.
• Ability to handle sensitive information in a confidential manner.
• Ability to communicate effectively both verbally and in writing.
• Ability to pay close attention to detail and manage organizational and time management tasks efficiently.
• Ability to work in a fast-paced environment while managing multiple priorities.
• Ability to demonstrate willingness to learn and take initiative.
• Ability to work independently, collaboratively, and as part of a team as a self-starter.

Physical Demands:

• Ability to lift up to 35 pounds regularly.
• Ability to stand, walk, and sit for extended periods of time.
• Ability to frequently bend, stoop, and reach for extended periods of time.
• Ability to use hands and fingers for detailed work over extended periods of time.
• Ability to perform repetitive tasks with a focus on accuracy and efficiency for extended periods of time.
• Ability to wear required PPE throughout the entirety of the shift.

Salary Information:

• Pay Range: $17.25 – $24.00 per hour.