Customer Service Representative
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Job Description
About U.S. Bank:
U.S. Bank is committed to helping customers and businesses make better financial decisions and enabling communities to grow. They foster an inclusive environment where employees can discover and excel at every stage of their careers.
Job Description:
• Intern Job Title: Customer Service Representative
• Branch Job Description: This role involves welcoming customers, assisting them with digital needs, and directing them to the appropriate area within the branch.
• Responsibilities:
• Greet and welcome every customer upon arrival.
• Assist customers with their digital banking needs.
• Guide customers to the appropriate service area within the branch.
• Anticipated Learning Outcomes:
• Gain experience in building customer and partner relationships.
• Get hands-on experience solving business needs.
• Support communities where we live and work.
• Interact with senior executives.
• Be paired with a formal mentor.
• Attend professional development events.
• Develop business acumen.
• Required Skills:
• Strong telephone and interpersonal skills.
• Good problem-solving and negotiation skills.
• Ability to handle difficult customer calls.
• Effective selling and referral skills.
• Ability to identify and resolve/escalate problems.
• Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service.
