Psychiatric Office Assistant Internship/Outpatient Clinic (Certification Program)
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Job Description
About Harmony United Psychiatric Care:
Harmony United Psychiatric Care is a network of outpatient mental health clinics, part of Harmony United Healthcare LLC, offering comprehensive, full-service outpatient mental health services in Florida. Services are provided both in-person and virtually through a secure online telehealth platform. They offer Psychiatric/Psychological Evaluations, Medication Management, Psychotherapy & Counseling, and Neuropsychological Testing Services. They treat adults, adolescents, and children aged five and above.
Job Title: Psychiatric Office Assistant Internship/Outpatient Clinic (Certification Program)
Program Description:
This is a voluntary, unpaid internship program designed for individuals seeking to transition into healthcare careers or entry-level candidates without prior medical experience. The program provides foundational exposure to medical office operations, particularly within behavioral and mental health settings. Participants will gain practical skills, industry knowledge, and mentorship, enhancing their resumes and employability in the healthcare field.
Key Details:
• Program Duration: 3 to 6 months (600 hours total)
• Schedule: Flexible, minimum 20 hrs/week with 10 hrs/day (Full office day)
• Location: Port Charlotte
• Voluntary, Unpaid: No financial compensation or wages are provided.
• No Fees: There are no fees charged for this internship program.
Eligibility Criteria:
• Individuals aged 18 or above
• Must be a High School graduate
• No prior healthcare or office experience required
• Able to commit to a consistent schedule
• Must pass a basic screening (e.g., background check)
• Motivated to gain healthcare experience for career development
Program Schedule:
• Week 1: Orientation and HIPAA/confidentiality training
• Week 2 to 4: Front desk observation and shadowing
• After week 4: Supervised hands-on practice in Psychiatric Out-Patient office tasks
Key Responsibilities and Training Offered (Under Supervision):
• Professional phone etiquette and patient scheduling
• Electronic Health Record (EHR) basics using MEDENT
• Patient check-in/check-out procedures
• Managing patient flow and waiting area
• Professionalism, discretion, and confidentiality in healthcare
• Appointment scheduling and front desk duties including faxing, copying and filing
• Basics of psychiatric services offered
• General medical terminology
• Introduction to insurance billing and coding
• HIPAA compliance and patient privacy
• And other responsibilities pertinent to the operation of the clinic.
Supervision and Support:
• Assigned supervisor
• Weekly feedback and progress check-ins
• Real-time guidance and corrections
• Structured training checklist to track learning milestones
• Observation periods prior to independent work
Advantages Upon Successful Completion:
• Certificate of completion detailing hours and skills acquired
• Reference letter for employment or further education
• Experience to include on professional resumes
Eligibility to Complete the Program:
• Participants must successfully complete a minimum of 600 hours of internship to receive the Certificate of Completion.
Drug-Free Policy:
• Harmony United Psychiatric Care enforces a comprehensive drug-free workplace policy. Pre-joining and random drug testing are conducted. Violations will lead to disciplinary action, including termination of internship.
