IT Help Desk Intern
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Job Description
About Ability Beyond:
Ability Beyond is a dynamic and innovative non-profit organization dedicated to our mission: to discover, build, and celebrate the abilities in all people. They offer a passionate and collaborative team environment and a culture that values growth, inclusion, and innovation.
IT Help Desk Intern (On-Site, Bethel, CT | M-F 8A-5P | $17/hour)
Internship with potential for permanent hire!
We are currently seeking a tech-savvy and customer-oriented IT Help Desk Intern to join our growing IT team. This internship offers hands-on experience in a fast-paced environment supporting internal users through our Tier 1 help desk system. The ideal candidate will be reliable, eager to learn, and able to handle multiple types of support requests with professionalism and efficiency. This is an on-sight role based in Bethel, CT with potential for permanent employment.
Responsibilities:
• Deliver high-quality customer service as the first point of contact for IT support issues
• Manage and respond to incoming requests via our ticketing system (Salesforce), walk-ups, phone, and email
• Troubleshoot and resolve Tier 1 technical issues including but not limited to: WiFi connections, password resets, printer support, folder/system access, and basic hardware/software support
• Track, prioritize, and document all support interactions and resolutions
• Set up equipment for new employees and support internal upgrades
• Collaborate with internal IT staff and external vendors as needed
• Work both independently and within a team setting to resolve user issues efficiently
• Maintain professionalism under pressure, multitasking between various support channels and priorities
Requirements:
• High School Diploma or equivalent required; pursuing or holding a degree in IT, Computer Science, or related field preferred
• Strong interest in technology and customer service
• Basic understanding of Microsoft Office Suite and Windows operating systems preferred
• Excellent communication, organization, and problem-solving skills
• Ability to work independently and manage multiple requests under time constraints
• Punctual, reliable, and enthusiastic about learning
Why Ability Beyond?
• Opportunity for full-time, permanent placement based on performance
• Gain hands-on experience with cutting-edge tools like Salesforce, Power BI, Microsoft Teams, and more
• Supportive team environment that values curiosity, innovation, and continuous learning
• Mission-driven organization making a real difference in people’s lives
