Healthcare Digital Helpdesk – First Level Support
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Job Description
About Company:
GE Healthcare is a leading global medical technology and digital solutions innovator. Their mission is to improve lives in the moments that matter. They offer a culture that fosters care, collaboration, and support.
Job Description:
This is a first-level support role within the Healthcare Digital Helpdesk, focused on B2B customers. You will be responsible for providing initial support for Digital solutions using a case management tool. Other activities will be related to Digital solutions provided by GE Healthcare.
Key Responsibilities:
• Monitor incoming incident cases and service requests.
• Provide first-level support for Digital solutions based on information in the cases.
• Communicate frequently with customers regarding case status.
• Escalate cases to experts when needed.
• Cooperate with different functions within the Healthcare Digital organization.
• Perform small IT and other tasks, such as configuration and coding system updates to Healthcare Digital solutions.
• Help maintain a demo environment for Digital solutions.
Qualifications/Requirements:
• Suitable for Master’s or Bachelor’s students in IT, or recent graduates.
• Capable of working around the year during office hours (flexible working time arrangements for students).
• Willingness to learn and grow in the role.
• Good communication skills and willingness to call customers.
• Willingness to actively take responsibility for assigned tasks.
• Fluency in Spanish, Catalan, and English.
Desired Characteristics:
• Prior customer-facing experience.
• General understanding of B2B Digital/IT solutions.
• Knowledge of SQL and programming is a plus.
• Knowledge of Server and client environments and their virtualization is a plus.
