Psychiatric Office Assistant Internship/Outpatient Clinic (Certification Program)

Job Description

About Harmony United Psychiatric Care

Harmony United Psychiatric Care is part of Harmony United Healthcare LLC, a network of outpatient mental health clinics. They provide comprehensive, full-service outpatient mental health services in Florida through in-person and virtual visits via a secure online telehealth platform. Their services include:

• Psychiatric/Psychological Evaluations
• Medication Management
• Psychotherapy & Counseling
• Neuropsychological Testing Services

Their team includes psychiatrists, clinical psychologists/neuropsychologists, board-certified psychiatric nurse practitioners, certified physician assistants, and licensed therapists, catering to adults, adolescents, and children aged five and above. They emphasize compassionate, respectful, and individualized care.

Job Description

Job Title: Psychiatric Office Assistant Internship/Outpatient Clinic (Certification Program)

This is a voluntary, unpaid internship program designed for individuals seeking to transition into healthcare careers or entry-level candidates without prior medical experience. The program offers foundational exposure to medical office operations within behavioral and mental health settings.

Program Duration: 3 to 6 months (600 hours total)

Schedule: Flexible, minimum 20 hours/week with 10 hours/day (Full office day)

Location: Port Charlotte

Program Overview:

Participants will gain practical skills, industry knowledge, and mentorship to enhance their resumes and employability in the healthcare field. Upon successful completion, participants will receive a Certificate of Completion detailing the hours served and skills learned.

Key Responsibilities and Training Offered (Under Supervision):

• Professional phone etiquette and patient scheduling
• Electronic Health Record (EHR) basics using MEDENT
• Patient check-in/check-out procedures
• Managing patient flow and waiting area
• Professionalism, discretion, and confidentiality in healthcare
• Appointment scheduling and front desk duties including faxing, copying and filing
• Basics of psychiatric services offered
• General medical terminology
• Introduction to insurance billing and coding
• HIPAA compliance and patient privacy
• And other responsibilities pertinent to the operation of the clinic.

Program Schedule:

• Week 1 – Orientation and HIPAA/confidentiality training
• Week 2 to 4 – Front desk observation and shadowing
• After week 4 – Supervised hands-on practice in Psychiatric Out-Patient office tasks

Supervision and Support:

• Assigned supervisor
• Weekly feedback and progress check-ins
• Real-time guidance and corrections
• Structured training checklist to track learning milestones
• Observation periods prior to independent work

Advantages Upon Successful Completion:

• Certificate of completion detailing hours and skills acquired
• Reference letter for employment or further education
• Experience to include on professional resumes

Eligibility Criteria:

• Individuals aged 18 or above
• Must be a High School graduate
• No prior healthcare or office experience required
• Able to commit a consistent schedule
• Must pass a basic screening (e.g. background check)
• Motivated to gain healthcare experience for career development

Eligibility to complete the Program
To be eligible for completion of program and receiving Certificate of Completion, participants must successfully complete a minimum of 600 hours of internship.

Important Notes:

• This is a voluntary and unpaid internship.
• There are no fees charged by Harmony United Psychiatric Care for this internship program.
• Harmony United Psychiatric Care enforces a comprehensive drug-free workplace policy. By applying for an internship, candidates acknowledge their understanding and willingness to abide by their drug policy.