IT Intern
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Job Description
About 5 Points Electrical:
5 Points Electrical is one of Atlanta’s fastest-growing electrical contractors. They are a mission-driven team that lives by the Core Principles: Ownership, Selflessness, Pursuit of Excellence, Loyalty, and Respect. The company is dedicated to developing talent, fostering innovation, and creating a culture where people are empowered to succeed.
Job Description: IT Intern
5 Points is seeking a motivated IT Intern to join their team. This internship offers a unique opportunity to gain real-world IT experience, grow alongside a dynamic team, and make an impact on the technology that powers their business.
Key Responsibilities:
• Technical Support:
• Provide Tier 1 and Tier 2 help desk support for hardware, software, and network-related issues.
• Set up, configure, and troubleshoot workstations, mobile devices, printers, and other peripherals.
• Maintain and administer user accounts, permissions, and access rights (Active Directory, Microsoft 365, etc.).
• Research industry-specific software to better support operations.
• Document processes, standard operating procedures (SOPs), and knowledge base.
• Network Management:
• Support LAN/WAN infrastructure, wireless networks, and internet connectivity.
• Troubleshoot connectivity and performance issues.
• Collaborate with vendors for equipment procurement, installation, or troubleshooting.
• Communicate with Business and Technical Support regarding account issues.
• Software Management:
• Install, update, and support business applications (e.g., Office 365, productivity tools, industry-specific software).
• License tracking and compliance.
• Perform audits on performance and usage.
Qualifications:
• Required:
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field.
• Working knowledge of Windows OS, Microsoft 365, and networking fundamentals.
• Experience with help desk systems and ticketing platforms (e.g., Zendesk, Jira Service Desk).
• Preferred:
• Experience with virtualization (VMware, Hyper-V).
• Exposure to cloud services (Azure, AWS, Google Workspace).
• Relevant certifications (CompTIA A+/Network+/Security+, MCSA, etc.).
Soft Skills:
• Excellent troubleshooting and analytical skills.
• Strong communication and interpersonal skills.
• Ability to manage time efficiently and work independently or collaboratively.
• Willingness to learn and adapt in a fast-paced environment.
Work Environment:
• 100% on-site position in Norcross, GA.
• Ability to lift equipment overhead and perform minor physical tasks related to IT.
Contract Term:
• 3-month contract with the possibility of contract extension and/or full-time hire.
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Holiday pay
• Employee assistance programs (EAP)
• Mental health support or counseling services
• Training and development programs and certification support
• Employee recognition programs
