Learning Systems Manager
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Job Description
About Edward Jones
Edward Jones is a Fortune 500 financial services firm with over 9 million clients and 20,000 financial advisors across the U.S. and Canada. As a privately-owned firm, they prioritize clients over shareholder returns. Their purpose is to partner for positive impact, improving the lives of clients and colleagues while bettering communities and society. They focus on creating an innovative, flexible, and inclusive organization where people feel they belong.
Job Description
Job Overview
The Learning Systems Manager at Edward Jones is responsible for researching, selecting, configuring, rolling out, and supporting learning technologies within the firm. This role requires strong technical knowledge, advanced communication skills, and experience in stakeholder management. You will work within Enterprise Learning and beyond to support the technology used to drive learning content, including asset development platforms, learning management systems, generative AI, and automation-based solutions.
What You’ll Do
• Modernize the learning technology stack through research, business case development, stakeholder management, requirements gathering and drafting, prototyping, use case development, testing, and workflow optimization.
• Navigate firm governance boards to adopt new products while accounting for firm risk.
• Leverage AI and automation-based solutions (e.g., Power Automate) to improve department efficiency, capabilities, and deliverable quality.
• Manage change across a wide set of technical, executive, and learning stakeholders to ensure technology adoption and return on investment.
• Work independently through ambiguity to help the team identify a clear vision and direction.
• Draft and champion design standards that ensure responsive design, high usability scores, and consistent accessibility in service of impactful, fit-to-purpose learning and development initiatives that achieve business outcomes.
• Partner with professionals to remove constraints to the use of firm technology that can be used to optimize learning outcomes, including digital learning cohorts, practice and simulations, and integration of learning into the flow of work.
• Create digital workflows that enhance the ability to create best-in-class learning experiences with ease and speed, improve the efficiency of learning content use and maintain our culture of compliance.
• Populate and maintain the Enterprise Learning library of learning design templates and assets to ensure first-time quality of learning deliverables.
• Establish and manage learning technology metrics and key performance indicators.
• Scale design innovations across Enterprise Learning by documenting custom code and distributing templates for complex digital learning experience solutions.
• Establish best practices and quality rubrics for effective learning design and delivery for new learning technology use.
• Mentor learning and performance professionals at a variety of levels in the use of technology-driven learning design options, search optimization, graphical treatments, and digital visualizations of learning and performance data.
• Co-lead the evaluations of new technology options and liaise with the Learning product team to manage resource requirements and ongoing investments in Learning Technology.
• Ensure the delivery of quality digital learning solutions by anticipating, testing, and remediating potential technical limitations or user acceptance problems before product release.
What Experience You’ll Need
• Bachelor’s degree and/or equivalent experience
• 5+ years in corporate learning, performance consultation, or similar role, successfully designing and developing digitally enabled learning experiences for desktop and mobile solutions
• 3+ years of experience with Learning Management System (LMS) and Learning Experience Platform (LXP) administration, including:
• Experience implementing new technologies and processes to support departmental goals.
• Ability to conduct user experience research to develop and optimize digital solutions.
• Ability to successfully organize and manage multiple projects and processes in a dynamic environment with a complex map of stakeholders.
• Excellent organizational and documentation ability; strong technical writing skills.
• Ability to identify and solve broad, complex, and non-routine problems involving multiple business areas, competing priorities, and a diverse set of disciplines, data sources, and issues simultaneously, often very quickly and with creativity and a human-centered approach.
What Could Set You Apart
• Experience with PowerAutomate
• Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.
